Last Updated: July 18, 2025
These terms and conditions govern the Chick-fil-A Canada Membership Program (the “Program”).
The Chick-fil-A Canada Membership Program is operated by Chick-fil-A Canada ULC (“Chick-fil-A”) and subject to the specific Terms and Conditions provided below as well as the Terms and
Conditions of Use available at www.chick-fil-a.ca/legal/ (“Terms and Conditions of Use”, incorporated here by this reference) (collectively with these Chick-fil-A Canada Terms & Conditions, the “Terms”). Defined terms from the Terms and Conditions of Use not otherwise defined below are incorporated here by this reference.
Eligibility. Participation in the Program is limited to persons residing in Canada, excluding residents of the province of Quebec, who are eligible to use CFA Online Services. You must be at least 13 years of age to participate in the Program or to redeem Guest Offers (as defined below). Individuals under the age of majority in their jurisdiction must obtain permission from a parent or legal guardian to participate in the Program. Chick-fil-A Canada accounts are limited to one account per individual and duplicate accounts (including under multiple email addresses or phone numbers) may be deleted or terminated by Chick-fil-A, in which case all points accumulated in such deleted or terminated account will be void. For the avoidance of doubt, only natural persons transacting in their personal capacity and for their own account are eligible to participate. No business entities, third-party aggregators, organizations, or groups may register for the Program or earn Points (as defined below).
For certainty, the Chick-fil-A Canada Membership Program is separate and distinct from the Chick-fil-A One Membership Program offered in the United States. Purchases from Chick-fil-A locations within the United States are not eligible for participation in this Program, and purchases from Canadian Chick-fil-A locations are not eligible for participation in the Chick-fil-A One Membership Program.
Program Description. The Program is a customer loyalty program that allows a Member (as defined below) to receive and redeem loyalty points (“Points”) for Rewards (as defined below) and Member Benefits (as defined below) on an individual basis for their own account. A Member may receive Points and Member Benefits (as described below) through qualifying purchases, participating in activities or events, achieving certain Program milestones, or other actions or opportunities as may be presented by Chick-fil-A from time to time. These Terms provide a general overview of the Program. For more information on receiving, calculating, or redeeming Points, Rewards, and Member Benefits, features and experiences, please visit the Chick-fil-A Canada website at chick-fil-a.ca.
There is no fee associated with the Program. Participation in the Program is personal and non-transferable. Points, Rewards and Member Benefits may not be gifted, purchased, sold, bartered, brokered or otherwise transferred. Points, Rewards, and Member Benefits available via the Program have no cash value, are not redeemable for cash, gift certificates or gift cards, are purely promotional, and do not constitute property of any participant. No portion of any payment for purchases qualifying for the Program or any Points, Member Benefits, or Rewards constitute consideration paid for any of the foregoing. Chick-fil-A reserves the right to limit the redemption of specific Rewards and Member Benefits and limit the number of Points, Rewards, and Member Benefits available.
NO SINGLE REWARD OR SINGLE SET OF REWARDS IN THE PROGRAM HAS OR CAN HAVE A VALUE OVER $50CAD. REWARDS UNDER THE PROGRAM WILL NOT INCLUDE CHICK-FIL-A GIFT CARDS.
Joining the Program. To participate and enjoy the full benefits of the Program, eligible individuals must enroll and become a member of the Program (“Member”). Chick-fil-A reserves the right to limit participation and enrollment at any time.
How to Sign Up. To become a Member, you must have a valid Chick-fil-A Canada account. Sign-up for a Chick-fil-A Canada account by:
- Downloading the Chick-fil-A® Canada App (“App”) to your Android® or iPhone® device and follow the prompts to access account sign-up and/or sign-in page in the App.
- Following the prompts at chick-fil-a.ca to download the app and create an account.
- Joining through a special promotion or event offered by Chick-fil-A at its discretion from time to time.
Upon sign-up, you will be required to provide the requested information, including, but not limited to, name, password, e-mail address, month and day of birth (optional) and phone number (optional). Chick-fil-A may periodically request additional information to help us get to know you better. You agree to provide true and accurate information and to ensure that information provided by you is up-to-date and accurate. Communications with you will be made using contact information most recently provided by you.
Multi-Factor Authentication SMS Terms. For security purposes, you may be required to provide a one-time code sent to you via email or text message any time you sign-up for or log-in to your Chick-fil-A Canada account, known as “multi-factor authentication.” Multi-factor authentication may be required on initial account creation, and at anytime thereafter, at our discretion. For SMS messages, there will be one message per sign-up or log-in attempt. You acknowledge and agree that Chick-fil-A may send a confirmation message with the one time code for authentication any time you sign-up or log-in to your Chick-fil-A Canada account to your mobile number or email address. Message and data rates may apply. Contact your wireless provider for more information about your text plan or data plan. You can get more information regarding SMS messages we send at any time by replying “HELP” to any SMS Message you receive from us. When you send the SMS message “HELP” to us, we respond with instructions on how to use the service. You can cancel the SMS service at any time by texting “STOP” to 232632. When you send the SMS message “STOP” to us, we reply with an SMS message that confirms that you have been unsubscribed.
Chick-fil-A is not responsible for your inability to log-in to your account, receive or redeem Points, Member Benefits, or Rewards or any other loss arising from your failure to provide and maintain accurate contact information or to enable transmissions from Chick-fil-A for proper account authentication.
Chick-fil-A and participating Chick-fil-A restaurants may send you messages from time to time using the contact information provided by you. Such messages may include system update prompts, flash bulletins, marketing communications or event notifications, Program confirmations, administrative announcements, special requests and the like. These may be sent via notifications in the App, via e-mail, regular mail, other electronic communications, or communicated to you on a receipt or display at the time of use of your Chick-fil-A Canada account.
When using the App, please make sure you are on the most recent version of the App to support the user experience.
User Conduct. By joining the Program, you agree to remain courteous and respectful toward employees, contractors, and agents of Chick-fil-A, its Affiliates, franchised Operators, partners and other Members. Without limitation, you agree not to harass, abuse, stalk, intimidate, threaten or engage in any conduct that harms, harasses, or offends any employees, contractors or agents of Chick-fil-A, its Affiliates, franchised Operators, or partners engaged in the provision of services, or any other Members or third parties.
If you violate these Terms or engage in any fraud or abuse in use of the Program, Chick-fil-A may terminate your membership, bar you from future participation in the Program, and cancel any unredeemed Points, Rewards, and other benefits.
Reward Points. The benefits available to a Member through the Program are based on your eligible transactions, and the number of Points that the Member receives through participation in the Program. Chick-fil-A is under no obligation to provide Members with any particular number of Point-earning opportunities or special offers, or to send messages to them.
Points. Points are automatically tracked at the time of the qualifying purchase, transaction or activity. Only transactions made through the App at a participating Chick-fil-A location in Canada are eligible to earn Points.
Points are awarded at the following rates based on the total value of your qualifying order, prior to tax:
- If a qualifying order is less than $25, you will earn 50 Points.
- If a qualifying order is equal to or greater than $25, you will earn 100 Points.
A “qualifying purchase” is a purchase for a Canadian Chick-fil-A location made though the App, that has a pre-tax value of over $0.00. Regardless of your number of qualifying purchases, there is a limit of one hundred (100) Points within any three (3) hour time period; provided, however, that such limitation shall not apply to promotional point offers.
All dollar amounts in these Terms are in Canadian dollars.
Points for any single qualifying purchase or activity may only be credited to one (1) Chick-fil-A Canada account. Points will be credited to the Chick-fil-A Canada account upon consummation of the qualifying transaction or activity garnering Points. In certain cases, it may take twenty-four (24) hours or more for Points to be credited. Chick-fil-A shall not be responsible for, or liable to, any Member, person or entity, in any way, for any losses, costs or expenses incurred by a delay or error in crediting Points or benefits to a Member’s Chick-fil-A Canada account.
Available Points totals for a Member account will be displayed in the Member’s Chick-fil-A Canada account in the App.
Purchase Activity. You will receive Points for qualifying purchases and transactions following enrollment as a Member in the Program by completing purchases at a participating Chick-fil-A restaurant or Affiliate restaurant, placing and completing such order through the App. Certain purchases and transactions do not qualify, including, without limitation: (i) purchases of Chick-fil-A gift cards or gift certificates; (ii) purchases or transactions made using Points, Rewards or other promotional item (such as a Digital Offer Card, Be Our Guest card or Guest Offer (as defined below)); or (iii) catering purchases made as a guest (e.g., made while not signed in to your Chick-fil-A Canada account), regardless of whether made through the App.
For clarification, orders made on third-party food delivery platforms (e.g., DoorDash, Grubhub, UberEats, etc.) are not qualifying purchases and will not earn Points. Orders placed by or on behalf of third-party aggregators, groups, organizations, and business entities will not generate qualifying purchases and will not earn Points.
For certainty, you will not receive Points for any amounts paid in delivery fees, small order fees, surcharges, gratuity, sales, use or other transactional taxes.
Milestones, Events, Promotional Activities. From time to time, Chick-fil-A or others acting with our permission may offer Members opportunities to earn Points in additional manners, such as by inviting the Member to engage in certain promotional activities, upon achieving certain Program milestones, or other actions or opportunities as may be presented. Points for such activities or milestones will be awarded as described in the applicable offer and will be subject to any additional terms set forth with that offer.
Redeeming Rewards. To redeem Points for available Chick-fil-A rewards (“Rewards”), you must access the Rewards section on the App to view Rewards available for redemption, and then select to redeem an available Reward. You must have at least enough available Points in your Chick-fil-A Canada account (“Available Points”) for the Reward you wish to redeem. Members must accrue a minimum of one hundred fifty (150) Available Points before the first redemption for any Reward. In any single transaction, only one Chick-fil-A Canada account may be used to redeem Points for Rewards. Points accrued by a Member in any purchase or transaction may only be redeemed for Rewards in a separate, subsequent purchase or transaction. Rewards can only be redeemed through the App while logged into your Chick-fil-A Canada Account. Rewards cannot be redeemed through any third-party platforms. Rewards provided to Members have set terms and will expire in accordance with the terms stated for that Reward. Determinations regarding redemption of Points are subject to Chick-fil-A’s discretion.
Points will be subtracted from the Member’s Chick-fil-A Canada account immediately when a Reward is requested based on the total number of Points required to be redeemed for the requested Reward. Points will be restored to a Member’s Chick-fil-A Canada account only in the event Chick fil A determines, in its sole and absolute discretion, that the Reward requested by that Member is unavailable or cannot be provided. Chick-fil-A reserves the right to limit the redemption of specific Rewards and limit the number of Rewards available to any member.
Attempts to redeem single use offers and verification codes for Rewards multiple times or through multiple users constitutes fraud and may result in the termination or suspension of your Chick-fil-A Canada account, in which case any previously accumulated Points or Rewards will be void.
Special Member Benefits. Chick-fil-A and participating Chick-fil-A restaurants, in their sole and absolute discretion, may periodically offer the opportunity for additional rewards or benefits on particular transactions or special offers (“Member Benefits”). Member Benefits may be distributed via the App, online or via e-mail or mail from time to time (based on the information you have in your Chick-fil-A Canada account). Member Benefits may include periodic promotional offers on food, beverages and merchandise, invitations to special events, related benefits, or other promotional offerings at our discretion. You must have your App set to receive notifications and/or have opted-in to receive email communications in order to receive promotional and marketing offers in App or via e-mail. Member Benefits may be customized based on your qualifying purchases and preferences. In certain events, Member Benefits may require that you have location settings enabled for them to be distributed to your App. Please note that Chick-fil-A and participating Chick-fil-A restaurants may be unable to send these Member Benefits to you if you have turned off your notifications or location settings in the App; if you have elected not to receive email or other communications from Chick-fil-A; or if you have poor network connectivity. Member Benefits may have certain restrictions including expiration dates and short, time-limited redemption periods. Member Benefits are personal to you and cannot be shared, copied or transferred, except as we may allow in certain limited instances. You may be required to present your Chick-fil-A Canada account information at the participating restaurant or login to your Chick-fil-A Canada account in order to redeem Member Benefits. Read each offer carefully for specific details, limitations and restrictions.
The number, type and frequency of Guest Offers are based on a number of factors, each of which is subject to change without notice. Guest Offers are purely promotional offers, have no cash value, and do not constitute property of the recipient. Guest Offers may have certain restrictions including expiration dates and short, time-limited redemption periods. Restrictions apply and items are subject to availability at participating Chick-fil-A restaurants. All Guest Offers must be redeemed prior to their stated expiration date to be valid. It is your responsibility to check your Chick-fil-A Canada account periodically for Guest Offers and to use the Guest Offers prior to the stated expiration date. To redeem a Guest Offer, you must present the valid Guest Offer at a participating Chick-fil-A restaurant (for in-person transactions) or be logged in to your Chick-fil-A Canada account (for in-App transactions). Determinations regarding redemption of Guest Offers in restaurant are subject to the discretion of the participating Chick-fil-A restaurant. Updates to the status of Guest Offers may take 24-48 hours or more to show up in your Chick-fil-A Canada account. A list of current Guest Offers and redeemed and expired Guest Offers are available under your Chick-fil-A Canada account.
Member Benefits, Rewards, and Guest Offers may not be accepted at some Chick-fil-A restaurants, including Chick-fil-A Express™ and Chick-fil-A licensed locations such as airports, college campuses, office complexes and hospitals.
Expiration of Points and Rewards; Inactive Accounts. Unredeemed Points expire upon the cancellation or termination of your Chick-fil-A Canada account as described below. When you redeem your Points for Rewards, your oldest Available Points are used first. If you have any questions regarding your Chick-fil-A Canada account status, please contact Chick-fil-A by calling Chick-fil-A CARES (1-866-232-2040). Rewards and Member Benefits expire in connection with the terms provided with that Reward or Member Benefit. Once Points expire or are used to redeem a Reward, the Points will be removed from a Member’s account. Points will not be added back to a Member’s account if the Member does not use a Reward before it expires.
Chick-fil-A reserves the right to cancel a Member’s Program registration and Chick-fil-A Canada account if the Member’s account remains inactive for a period of two (2) years or more. Accordingly, once you register for the Program, if you do not make a qualifying purchase or engage in an activity for which you will receive Points within your Member account within two (2) years after your initial registration or the last recorded purchase or activity for which you received Points, Chick-fil-A reserves the right to cancel your account. You understand and agree that cancellation by Chick-fil-A of a Chick-fil-A Canada account will result in the cancellation of all Points, Rewards, and Member Benefits, associated with that account and the inability to earn and/or redeem further Points, Rewards, or Member Benefits.
Cancellation; Termination. You may opt-out of the Program at any time, for any reason by cancelling your Chick-fil-A Canada account by calling Chick-fil-A CARES (1-866-232-2040). If you cancel your Chick-fil-A Canada account, any unredeemed Points, Rewards and/or Member Benefits will automatically be cancelled and will no longer be available for redemption. If you re-enroll at any time, you will start a new Chick-fil-A Canada account, which will not have any Points, Rewards and/or Member Benefits until you earn them in accordance with these Terms. Chick-fil-A reserves the right to suspend or terminate, at Chick-fil-A’s sole and absolute discretion, any Chick-fil-A Canada account if Chick-fil-A believes that the account holder has abused Chick-fil-A Canada privileges, has violated or acted inconsistently with these Terms or applicable law, or otherwise acted in a manner harmful to our interests. Chick-fil-A further reserves the right to cancel any orders and refund payment, including those placed through a Chick-fil-A Canada account, if Chick-fil-A believes that a Member has violated or acted inconsistently with these Terms or applicable law or acted in a manner harmful to our interests or our franchised Operators, or may be likely to do so based upon prior communications, conduct, interactions, or similar factors.
Upon cancellation or termination for any reason, including if you ask us to cancel or delete your Chick-fil-A Canada account, your Chick-fil-A Canada account shall promptly cease, you may no longer receive Points, Rewards, or Member Benefits, and any previously accrued Points, Rewards, or Member Benefits in your account become void. Chick-fil-A has no obligation to and shall not compensate you for any unredeemed Points, Rewards, Member Benefits, or other benefits of the Program following cancellation or termination. Because we plan our communications in advance, it may take several weeks for your request to become effective. If you continue to receive our communications after expressing an opt-out preference, please let us know so that we can investigate the situation.
Chick-fil-A reserves the right to change, modify or terminate the Program, or any or all benefits under the Program or any policy pertaining to the Program, at any time, for any reason, including our right to discontinue or change the rate at which Points or earned or redeemed for Rewards, or change the expiration date or redemption value of Points or Rewards, merge the Program with another program, or to adjust how Points or Rewards are received, calculated or redeemed.
If Chick-fil-A elects to terminate or modify in a material way the Program or any benefits or policies of the Program, Chick-fil-A will provide a notice of the material modification or termination by posting the modifications or notice of termination to the CFA Online Services and updating the Last Updated date. We may also attempt to notify you in other ways. Unless we provide otherwise in the notice, any modifications will become effective immediately after such posting or other such notification. We encourage you to review these Terms regularly for modifications. In the event of such termination, at Chick-fil-A’s election, Chick-fil-A may allow you to redeem any outstanding valid and unexpired Points or Rewards at a participating Chick-fil-A restaurant until expiration of such Points or Rewards ANY UNREDEEMED AND UNEXPIRED POINTS OR REWARDS SHALL BE CANCELLED AT THE LATER OF (1) THE EXPIRATION OF THE THEN-CURRENT REWARDS OR (2) NINETY (90) DAYS AFTER PROGRAM TERMINATION.
General Restrictions. Chick-fil-A shall be the sole arbiter in cases of suspected abuse, fraud, or violation of its Terms and any decision it makes relating to termination, suspension, or other disabling of the Program or a Member’s Chick-fil-A Canada account (including, but not limited to, cancellation or suspension of Points, Rewards, Member Benefits and Guest Offers) shall be final and binding. Should you object to any of these Terms, or any subsequent modifications thereto, or become dissatisfied with the Program, your sole remedy is to discontinue participation in the Program and properly cancel your account in the manner provided above.
If you are not an individual consumer resident in Quebec, these Terms shall be governed by the laws of the State of Georgia, U.S.A., without regard to conflict of laws provisions or principles.
Contact us. If you have any questions about Chick-fil-A Canada or these Terms, please contact us at:
Chick-fil-A ULC
c/o Cassels Brock & Blackwell LLP
Suite 2100, Scotia Plaza, 40 King St. W.
Toronto, ON M5H 3C2 Canada
1-866-CFA-4020 or 1-866-232-4020
https://www.chick-fil-a.ca/customer-support/
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