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Terms and Conditions

Chick-fil-A Canada ULC Terms and Conditions of Use

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE DOWNLOADING, ACCESSING, OR USING ANY CFA ONLINE SERVICES (AS DEFINED BELOW).

Table of Contents

I. Introduction
II. Modifications to the Terms and Conditions of Use
III. Use of CFA Online Services
IV. Online Ordering
V. User Conduct
VI. Submissions
VII. Programs and Promotions
VIII. Copyright Infringement Notification
IX. Login and Registration
X. Privacy
XI. Ownership of Intellectual Property
XII. Electronic Communications
XIII. No Warranties
XIV. Limitations of Liability
XV. Indemnification
XVI. International Users and Choice of Law
XVII. No Agency Relationship
XVIII. Violations and Remedies
XIX. Entire Agreement, Claims Limitations, and Severability
XX. Contact Information
XXI. Last Updated

I. Introduction

These Terms and Conditions of Use ("Terms and Conditions of Use") apply to your access to, and use of, any Chick-fil-A Canada ULC ("Chick-fil-A") website and online service or program where these Terms and Conditions of Use are posted, linked, or incorporated by reference ("CFA Online Services"). These Terms and Conditions of Use are a legal and binding agreement between you and Chick-fil-A, and, as applicable, its subsidiaries, affiliates, and related entities such as CFA Properties, Inc. and CFA Servco, Inc. ("Affiliates") (Chick-fil-A and its Affiliates are referred to herein, as the context may require, as "we", "us", or "our"). These Terms and Conditions of Use govern your use of the CFA Online Services, which includes the programs, offers, content, information, services, online ordering and other features made available through the CFA Online Services. By downloading, accessing, or using the CFA Online Services, you acknowledge that you have read and agree to be legally bound by the Terms and Conditions of Use. If you do not agree to these Terms and Conditions of Use, then you should not use the CFA Online Services.

Your use of the CFA Online Services is at your risk. If you are dissatisfied with the CFA Online Services in any way, its programs, offers, contents, features, or these Terms and Conditions of Use, your sole and exclusive remedy is to discontinue accessing and using the CFA Online Services.

II. Modifications to the Terms and Conditions of Use

We reserve the right at any time to update, change, modify, or revise these Terms and Conditions of Use. Any changes will become effective upon posting to the CFA Online Services, along with the date on which it was most recently updated as indicated by the "Last Updated" section at the end of these Terms and Conditions of Use. Your continued access to or use of the CFA Online Services and its programs and offers after any such changes indicates your acceptance of the Terms and Conditions of Use as modified. It is your responsibility to review the Terms and Conditions of Use regularly for updates.

III. Use of CFA Online Services

The CFA Online Services and all content, information, and other materials featured, displayed, contained, and available on the CFA Online Services, including, but not limited to, all product names, text, images, graphics, designs, illustrations, photographs, pictures, audio, software, and video clips, the “look and feel”, pages, screens, content arrangement, and computer programs (collectively, "Materials") are owned by or licensed to Chick-fil-A and its Affiliates and are protected by copyright, trademark, trade dress, patent, and/or other intellectual property rights and unfair competition laws under United States, Canada and foreign laws. Subject to your compliance with these Terms and Conditions of Use, we grant you a personal, revocable, non-exclusive, non-transferable, limited right to access, use, display, and download the CFA Online Services for non-commercial purposes only. You may view, display, copy, download, and print the Materials solely for your own personal, non-commercial use. All copyright, trademark, and other proprietary notices contained on the Materials must be retained on all copies thereof. You may not, in any way, otherwise copy, reproduce, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, sell, or exploit, in whole or in part, the CFA Online Services or the Materials. Except as expressly provided herein, we do not grant any express or implied right to you under any patents, trademarks, copyrights, or trade secret information.

You agree to abide by all additional terms, conditions, and restrictions included within the CFA Online Services, the Materials, and/or the programs, features, and services.

Chick-fil-A may at any time, for any reason, and without notice or liability: (1) modify, suspend, or terminate operation of or access to any of the CFA Online Services, or any portion thereof; (2) change, revise, or modify the CFA Online Services, the Materials, or any portion thereof; (3) interrupt the operation of the CFA Online Services, or any portion thereof, as necessary to perform routine or non-routine maintenance, error correction, or for any other purposes; (4) impose limits on certain programs, features, and services, or restrict your access to the CFA Online Services, in whole or in part ; and/or (5) terminate the authorization, rights, and license given above, upon which you shall immediately destroy all Materials.

IV. Online Ordering

CFA Online Services may allow you to place an order online (an "Order") from participating franchised Operators of Chick-fil-A restaurant businesses in Canada (“Operators”). Currently, we offer only pick-up service for Orders placed through CFA Online Services. We do not offer delivery services except through third-party service providers as we may approve from time to time.

When you place an Order through CFA Online Services, you will be asked to select the participating Chick-fil-A location in Canada at which you will pick up your Order. Once you complete your order, we will send you a confirmation email with a verification link. If you do not receive this verification email, please check your ‘junk’ mail filter. Please ensure you provide an email address at which you will easily receive and access this email from your mobile device. When you go to the location to pick up your order, you must inform the location you have arrived and are ready to pick-up your order (which may include, where applicable, scanning a QR Code using the camera on your mobile device and/or accessing the verification email and link using your mobile device).

At this time, you must have a mobile device to complete and pick up an Order through the CFA Online Services. If you do not have a mobile device, we are unable to accept Orders through the CFA Online Services at this time.

You understand that:

Orders may only be picked up during the hours of operation of the location you select on the same day the Order is placed.
While the CFA Online Services may allow you to specify special instructions, we may not be able to accommodate all requests.
Not all menu items may be available at all times, or at all locations. For example, you may not be able to place an order for a breakfast item if the service time for breakfast items has ended or is about to end. If an item you Order is not available, we reserve the right to cancel your Order (either in its entirety or in respect of that item), and to issue a refund.

You have a legal obligation to pay for any Orders that you make through the CFA Online Services by means of a payment option made available through the CFA Online Services at the time of ordering. Before you submit an order, you must provide a valid form of accepted payment to use with your order. Chick-fil-A will charge, and you authorize Chick-fil-A to charge, the payment method you specify at the time you confirm your arrival at the Chick-fil-A restaurant through one of the designated means. Chick-fil-A reserves the right to seek pre-authorization of your payment card account prior to final purchase. By completing an Order, you are agreeing to pay, in full, the prices and all applicable taxes in relation to your Order, either by credit card or other permitted payment method. We will only charge you the invoiced amount, but your financial institution may charge you a service charge or other bank fees. All prices on the CFA Online Services are in Canadian dollars.

We reserve the right, in our sole and absolute discretion, to change the prices for menu items displayed through the CFA Online Services as well as permitted methods of payment, including without limitation, the credit cards and/or other types of payment options we are able to accept, at any time. If complete payment for your Order is not received and verified by us, your Order will not be processed. If you do not complete or improperly complete your Order it may not be accepted or acknowledged.

In order to complete an Order through the CFA Online Services, you may be required to provide certain additional information that is required to process your Order. For example, you will be required to provide valid payment information (e.g., a valid credit card number and expiration date) to facilitate payment, as well as contact information so we can process and communicate with you about your Order.

You will be responsible for all applicable taxes related to your Order. Applicable taxes will be charged at the time you are billed.

As you are placing an Order for food, charges paid for completed Orders may not be cancelled, returned or refunded. Chick-fil-A has no obligation to provide refunds or credits, but may grant them, in our sole discretion.

Without limiting the generality of any other section of these Terms and Conditions of Use, we reserve the right to limit or refuse any Order, or any item or items within an Order, you place through the CFA Online Services. We will only accept Orders for pick-up on the same day as the day you place your order. Further, we reserve the right to verify the validity of all Orders and/or cancel any Order if we find evidence of fraud, tampering and/or any other violation of these Terms and Conditions of Use. We may, in our sole and absolute discretion, limit or cancel quantities purchased per person, per household, per period of time, or per Order. These restrictions may include Orders placed by or under the same credit card, and/or billing information. In the event that we are unable to or choose not to accept an Order or item, you will be notified accordingly and the amount for that Order or item will be refunded accordingly.

All Orders are subject to verification at any time and for any reason. We reserve the right, in our sole and absolute discretion, to require proof of identity (in a form acceptable to us): (i) for the purposes of verifying the legitimacy of any Order and/or other information; and/or (ii) for any other reason we deem necessary, in our sole and absolute discretion, for the purposes of fulfilling an Order in accordance with our interpretation of these Terms and Conditions.

Unfortunately, there may sometimes be information on the CFA Online Services that contains typographical errors, inaccuracies, or omissions. We reserve the right, in our sole and absolute discretion, to correct any such errors, inaccuracies or omissions and to change or update information or cancel Orders if any information on the CFA Online Services is erroneous or inaccurate at any time without prior notice (including after you have submitted your Order). If we discover a mispricing, we will either contact you for instructions or cancel your Order.

V. User Conduct

You agree to use the CFA Online Services, the Materials, and the programs, features and services in accordance with these Terms and Conditions of Use and all applicable laws and regulations. You agree to remain courteous and respectful toward employees, contractors and agents of Chick-fil-A, its Affiliates, franchised Operators, and partners and other users of the CFA Online Services. You agree not to, without limitation:

modify, adapt, translate, or reverse engineer any portion of the CFA Online Services or the Materials;
use the CFA Online Services or any Materials, features, or services for any unlawful, fraudulent, or malicious purposes, or to further or solicit any such activity;
attempt to gain unauthorized access to any accounts, features, systems, or networks through hacking, password mining, or any other means;
use the CFA Online Services or any feature in any way that could disrupt, damage, disable, overburden, or impair it or its systems, servers, or networks;
frame or mirror any portion or feature of the CFA Online Services;
use the CFA Online Services or any feature for the purposes of sending, uploading, posting, displaying, or transmitting commercial electronic messages, including advertisements, chain letters, spamming, junk mail, solicitations, or any other promotional materials;
use any “deep-link”, “page-scrape”, “robot”, “spider”, or other automatic device, program, algorithm, or methodology, or any similar or equivalent manual process, to: (1) access, acquire, copy, or monitor any portion of the CFA Online Services or the Materials; (2) reproduce or circumvent the navigational structure or presentation of the CFA Online Services or the Materials; or (3) obtain or attempt to obtain any materials, documents, or information through any means not purposely made available through the CFA Online Services;
use any device, software, or routine to interfere or attempt to interfere with the proper working of the CFA Online Services or with any other person’s use or enjoyment of the CFA Online Services;
transmit any viruses, worms, defects, Trojan horses, time bombs, cancel-bots, corrupted files, or other items of a destructive nature;
circumvent or attempt to circumvent any security or authentication measures implemented by or on behalf of Chick-fil-A;
forge headers or otherwise manipulate identifiers;
post, transmit, submit, or include any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable content, material, or information of any kind, or any content, material, or information that may give rise to criminal or civil liability;
harass, abuse, stalk, intimidate, threaten or engage in any conduct that harms, harasses, or offends any employees, contractors or agents of Chick-fil-A, its Affiliates, licensees, franchised Operators, or partners engaged in the provision of services, and other users of the CFA Online Services;
submit, display, or post any false or misleading information; and/or
violate, infringe, or misappropriate the intellectual property, publicity, privacy, or other proprietary rights of Chick-fil-A, its Affiliates, or any other person or entity.

We reserve the right to prohibit access, use, conduct, communications, or content that we, in our sole discretion, deem to be harmful to us, the CFA Online Services, the Materials, our franchisees, our users, our brand, our Affiliates, or any other person or entity, or that violates these Terms and Conditions of Use and/or applicable law.

Chick-fil-A shall be the sole arbiter in cases of suspected abuse, fraud, or violations of these Terms and Conditions of Use, and any decision it makes relating to termination or disabling of the CFA Online Services or refusal to fulfill any orders places through the CFA Online Services shall be final and binding.

VI. Submissions

Except for any personal information we may collect under the guidelines established in our Privacy Policy, any materials, remarks, suggestions, ideas, photos, stories and/or other information you communicate or submit to us through CFA Online Services (including, without limitation, "Share Your Chick-fil-A Story"), via phone, or otherwise ("Submissions") will be considered non-confidential and non-proprietary. By providing a Submission to us, you expressly grant us an unrestricted, irrevocable, perpetual, transferable (i.e., fully assignable and sub-licensable), worldwide, royalty-free license to disclose, copy, reproduce, display, publicly perform, transmit, distribute, translate, reformat, incorporate, and otherwise use your Submission along with your name, photograph, voice, likeness and other information, content, or materials embodied therein, in whole or in part, and create derivative works therefrom, in any media now known or hereafter developed, and for any and all commercial or non-commercial purposes without compensation to you or anyone else. You also permit any user to access, display, view, store, and reproduce, for personal use only, your Submission as posted or otherwise used or disseminated by us. By providing Submissions to CFA Online Services, you waive (or if applicable, represent and warrant that you have obtained a waiver), of any moral rights associated with the Submissions.

Subject to applicable law, we may, but shall not be obligated to, in our sole discretion, post any Submission on the CFA Online Services and identify you as the submitting party. We may, without notice to you, refuse or edit Submissions for any reason or no reason, including those Submissions that violate these Terms and Conditions of Use, are irrelevant or inappropriate, or represent us in a negative way or in any manner not consistent with our brand and/or reputation, as determined by us in our sole discretion.

You agree that any statements that you make about us or any of our products, services, or programs in any Submission that you make accurately reflect your personal beliefs and experiences with us and our products and services, and that any opinions submitted are true to the best of your knowledge.

You are fully responsible for your Submissions. You agree, represent and warrant that your Submissions comply in all respects with these Terms and Conditions of Use and shall not be made on behalf of any person or entity without their prior written consent. You may not include any content (e.g., text, photos, images, quotes, logos, etc.) that is the property of another (e.g., protected by copyright, trademark, or other intellectual property rights) or that contains personal information about another person, unless you have express, written permission to do so.

VII. Programs and Promotions

Any programs, offers, sweepstakes, contests, raffles, surveys or other similar promotions (collectively, "Promotions") made available through the CFA Online Services may be governed by rules and/or terms that are additional to these Terms and Conditions of Use. By participating in any such Promotion, you will become subject to any such additional Promotions terms. Chick-fil-A urges you to read the applicable Promotions terms, which are either included herein or linked from the particular Promotion, and to review our Privacy Policy which describes how we collect, use and disclose personal information you submit in connection with any such Promotions.

VIII. Copyright Infringement Notification

The Copyright Act provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under Canadian copyright law. If you believe that Materials available on the CFA Online Services infringe your copyright, you (or your agent) should send us a notice so that we can forward it to the poster of the Materials. Notices must meet current statutory requirements imposed by the Copyright Act. See https://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02920.html for details.

If you believe that your work has been improperly copied and posted on the CFA Online Services, please provide us with the following information: (1) your name and address; (2) a description of the copyright-protected work that you claim has been infringed and your interest or right with respect to that work; (3) the applicable CFA Online Service and a description of where the Material that you claim is infringing is located within such CFA Online Service; (4) the infringement that is alleged; and (5) the date and time of the alleged infringement.

Please note that notices must not contain:

an offer to settle the claimed infringement;
a request or demand, made in relation to the claimed infringement, for payment or for personal information; or
a reference, including by way of hyperlink, to such an offer, request or demand.

These requirements must be followed to give us legally sufficient notice of infringement.

Notices of alleged infringement should be sent to:

Chick-fil-A, Inc.
ATTN: Marketing - DMCA Manager
dmca@chick-fil-a.com
5200 Buffington Road
Atlanta, Georgia 30349
404-765-8000

Details regarding the Copyright Act are available at https://www.canada.ca/en/services/business/ip/copyright.html.

We suggest that you consult your legal advisor before filing a notice.

IX. Login and Registration

Certain programs, offers, features, or services offered on or through the CFA Online Services may require you to complete a registration process and/or setup an account or login. In connection therewith, you agree to (1) provide true, accurate, current, and complete information about yourself, and (2) maintain and promptly update your information to keep it true, accurate, current, and complete. You are entirely responsible for maintaining the confidentiality of the information you hold for your login, including your password. You agree to notify Chick-fil-A immediately of any unauthorized use of your login, or any other breach of security. You may be held liable for losses incurred by Chick-fil-A or any other CFA Online Services user or visitor due to someone else using your login as a result of your failing to keep your login information secure and confidential.

You may not use anyone else’s login at any time without their express written permission. Chick-fil-A shall not be liable for any loss or damage arising from your failure to comply with these obligations.

X. Privacy

Chick-fil-A's Privacy Policy applies to use of the CFA Online Services and programs, offers, and promotions, and its terms are made a part of these Terms and Conditions of Use by this reference. By accessing and using the CFA Online Services you agree to our Privacy Policy.

XI. Ownership of Intellectual Property

Chick-fil-A^®, Chick-fil-A Stylized^®, Chick-fil-A One^®, the C Logo^®, Eat Mor Chikin^®, and other trademarks, service marks, and trade dress appearing on the CFA Online Services are the trademarks or service marks of CFA Properties, Inc. ("CFA Properties") or its third-party licensors in Canada, the United States and other countries. Chick-fil-A is a licensee of CFA Properties. The absence of a trademark notice or legend indicating the registration or ownership by CFA Properties anywhere in the text of the CFA Online Services does not constitute a waiver of CFA Properties’ trademark or other intellectual property rights concerning that trademark or service mark used or referenced in the CFA Online Services.

The CFA Online Services, the Materials, and the trademarks, logos, service marks, and all other source identifying indicia displayed on the CFA Online Services (collectively, the "Chick-fil-A Intellectual Property") are owned by or licensed to CFA Properties, Chick-fil-A, or others with all rights reserved unless otherwise noted. We do not permit third parties to use Chick-fil-A Intellectual Property in any manner, including advertising, as an endorsement for any product or service, in association with contests or promotions, or for any other purpose, commercial or otherwise, without our prior express written permission.

Nothing contained on the CFA Online Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use Chick-fil-A Intellectual Property without our prior express written permission. You are strictly prohibited from using any Chick-fil-A Intellectual Property except as expressly provided in these Terms and Conditions of Use. You are also advised that CFA Properties and/or its licensee(s) will aggressively enforce their intellectual property rights to the fullest extent of the law, including seeking criminal prosecution.

XII. Electronic Communications

When you visit the CFA Online Services or send e-mails to us, you are communicating with us electronically and you agree that we may respond to you electronically. We will communicate with you about these Terms by e-mail or by posting notices on the CFA Online Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in these Terms and Conditions of Use.

XIII. No Warranties

Except where prohibited by law, Chick-fil-A makes no representations or warranties regarding the CFA Online Services and the Materials.

WE DO NO WARRANT THAT THE CFA ONLINE SERVICES OR THE MATERIALS WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.

WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE USE OF THE CFA ONLINE SERVICES OR THE MATERIALS, PROGRAMS, OFFERS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE CFA ONLINE SERVICES, OR THE RESULTS OBTAINED THEREFROM, INCLUDING, WITHOUT LIMITATION, AS TO ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.

THE CFA ONLINE SERVICES AND THE MATERIALS, PROGRAMS, OFFERS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE CFA ONLINE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION, EXPRESS OR IMPLIED, OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND OR NATURE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY, NON-INFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE. WE DISCLAIM ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY THIRD-PARTY SERVICE PROVIDERS, PARTNERS, SPONSORS, LICENSORS, LICENSEES, OR THE LIKE (“PROVIDERS”) IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CFA ONLINE SERVICES AND THE MATERIALS, PROGRAMS, OFFERS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE CFA ONLINE SERVICES.

XIV. Limitations of Liability

IN NO EVENT SHALL WE OR ANY OF OUR PROVIDERS BE LIABLE TO ANY PERSON FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING, BUT NOT LIMITED TO, ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES (LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF INFORMATION, PROGRAMS, OR DATA) RESULTING FROM YOUR USE OF OR INABILITY TO USE THE CFA ONLINE SERVICES AND THE MATERIALS, PROGRAMS, OFFERS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE CFA ONLINE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR CONDITIONS, OR THE LIMITATION OF LIABILITY IN CONTRACTS, IN SUCH JURISDICTIONS, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH JURISDICTION.

XV. Indemnification

You agree to indemnify, defend, and hold harmless Chick-fil-A, its Affiliates, its Providers, and its and their officers, directors, employees, and agents from and against any and all claims, damages, losses, costs (including reasonable attorneys’ fees), and expenses that arise directly or indirectly out of or from: (1) your breach of these Terms and Conditions of Use; and/or (2) your activities in connection with the CFA Online Services, and the Materials, programs, offers, features, and services made available through the CFA Online Services.

XVI. International Users and Choice of Law

The CFA Online Services are controlled, operated, and administered by us and our service providers from offices within the United States of America or Canada. We make no representation that Materials on the CFA Online Services are appropriate or available for use at other locations outside of the United States or Canada, and access to them from jurisdictions or territories where their contents are illegal is prohibited. You may not use the CFA Online Services or export the Materials in violation of U.S. or Canadian export laws and regulations. If you access the CFA Online Services from locations outside of the United States of America or Canada, you are responsible for compliance with all local laws. These Terms and Conditions of Use shall be governed by, and construed in accordance with, the laws of the province or territory in which you reside, and any dispute, proceedings or claim shall be heard within the jurisdiction of your residence.

XVII. No Agency Relationship

Neither these Terms and Conditions of Use, nor any Materials, programs, offers, features, or services of the CFA Online Services, create any partnership, joint venture, employment, or other agency relationship between Chick-fil-A, its Affiliates, and you. You may not enter into any contract on our behalf or bind us in any way.

XVIII. Violations and Remedies

You agree that Chick-fil-A may, in its sole discretion and without prior notice, block and/or terminate your access to any or all of the CFA Online Services if we determine that you have violated these Terms and Conditions of Use or other agreements or guidelines that may be associated therewith. Subject to applicable law, you also agree that (i) any violation, or threatened violation, by you of these Terms and Conditions of Use constitutes an unlawful and unfair business practice, and will cause irreparable and unquantifiable harm to Chick-fil-A; and (ii) monetary damages would be inadequate for such harm and consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate. These remedies are in addition to any other remedies we may have at law or in equity.

If Chick-fil-A takes legal action against you as a result of your violation of these Terms and Conditions of Use, we will be entitled to recover from you, and you agree to pay, all reasonable legal and attorneys’ fees and costs of such action, in addition to any other relief granted to Chick-fil-A. You agree that Chick-fil-A will not be liable to you or to any third party for termination of your access to the CFA Online Services as a result of any violation of these Terms and Conditions of Use.

XIX. Entire Agreement, Claims Limitations, and Severability

These Terms and Conditions of Use, together with our Privacy Policy and any other applicable terms included within the CFA Online Services, and/or the Materials, programs, offers, features, and services made available through the CFA Online Services, as each is currently posted on the CFA Online Services, constitute the entire agreement between us and you with respect to your use of the CFA Online Services and the Materials, and supersede all previous written or oral agreements between us and you with respect to such subject matter. Subject to applicable law, any cause of action you may have arising out of or relating in any way to the CFA Online Services must be commenced within one (1) year after the claim or cause of action arises. If, for any reason, an arbitrator or a court of competent jurisdiction finally determines any provision of these Terms and Conditions of Use or any portion thereof to be unenforceable, such provision shall be enforced to the maximum extent permissible so as to give the intended effect thereof, and the remainder of these Terms and Conditions of Use shall continue in full force and effect.

XX. Contact Information

If you have any questions about CFA Online Services or these Terms and Conditions of Use, or you would like to report violations of these Terms and Conditions of Use, please contact us at:

Chick-fil-A, Inc.
5200 Buffington Road
Atlanta, GA 30349
1-866-CFA-4020 or 1-866-232-4020
https://www.chick-fil-a.ca/contact-support

XXI. Last Updated

Terms and Conditions of Use last updated on October 22, 2021.

© 2023 Chick-fil-A Canada, ULC All rights reserved.

Privacy Policy

Chick-fil-A Privacy Policy

Effective as of July 22, 2022

View our prior Privacy Policy link

Your privacy is very important to us. This Chick-fil-A Privacy Policy ("Privacy Policy") describes how Chick-fil-A, Inc., its affiliates, subsidiaries and related entities such as CFA Properties, Inc., CFA Servco, Inc., Chick-fil-A Canada ULC, and Chick-fil-A (PR) LLC, (collectively, “Chick-fil-A”, “CFA Group”, “we”, “us”, or “our”) process and use the personal information that we collect through our websites and mobile apps ("Online Services"), our restaurant technologies such as Wi-Fi services at your favorite Chick-fil-A Restaurant, our interactions with you over the phone or offline related to our products and services (collectively, together with Online "Services"), and other sources.

We would love for you to know how we gather information about you and use that information to make your Chick-fil-A experience more remarkable across both online and offline worlds. So, this Privacy Policy describes the types of personal information we collect about you and how we process personal information. We have tried to make this Privacy Policy clear and easy to navigate, but if you don’t understand something, please feel free to reach out. You can contact us as described in the “Contact Us” Section.

Please note this Privacy Policy does not apply to any affiliate or related entity of Chick-fil-A, Inc. that maintains and publishes its own privacy policy. Also, this Privacy Policy does not apply to the privacy practices of any Franchised Operator or Licensee because Chick-fil-A restaurants are owned and operated by Franchised Operators and Licensees who are independent third parties. Please see the “Franchised Operator and Licensee Online Services” Section for more information.

We Make Updates to This Privacy Policy

We may update this Privacy Policy from time to time, and the updated Privacy Policy applies to you after the effective date stated in the revised Privacy Policy. Please come back to this page occasionally to check to see if it has been updated. You can also contact us as described in the “Contact Us” Section to receive a copy of the current Privacy Policy. If our information practices change, we will post an updated policy on our website. If we change the policy in a material way, we will provide appropriate notice to you such as posting a prominent notice on our website or emailing you if you provided your email to

Information You Provide to Us

We collect information that you provide to us, depending on how you interact with us. For example, you may provide information to us when you:

(a) Sign up for our loyalty programs, events, or communications

During the sign-up or registration process or when you communicate with us, you may provide information such as your name, email address, physical address, phone number, mobile phone number, date of birth and/or age.

(b) Participate in promotions and events, respond to surveys and market research or provide and feedback to us

You may provide information to us about you, your household and/or other personal attributes through promotions, events, surveys, market research and feedback. This information may include your name, your contact information, name and age of your family members (including your children), and demographic and other information (e.g., household income, gender, age group, race or ethnicity, etc.) if you choose to share this information with us. We may use this information to administer your participation in the promotion, event or survey and to respond to your feedback as well as market research and marketing analysis purposes, either on an aggregate or identifiable basis.

(c) Order or purchase our products or services

You may provide your payment information to us (or we may process your payment information on behalf of another CFA Group entity or Franchised Operators and Licensees), such as credit and debit card numbers, expiration date, and CVV as well as mailing address through orders, purchases, or other payment or subscription services. You may also provide additional information such as the type and color of your vehicle and delivery addresses to help us serve you better.

(d) Share stories, content or suggestions, or submit requests for information

We collect information when you share stories, content, experiences, suggestions, preferences or other input (e.g., expressing your preferences, comments, complaints, etc.), or submit requests for information from us. This includes information you share when you access or interact with Chick-fil-A pages or accounts on any third-party social media platforms such as Facebook, Twitter, Instagram, or LinkedIn or contact us by email or phone or in-person. This may also include recordings of telephone conversations you may have with our CARES customer support personnel.

Content you share on our Online Services or social media pages (e.g., stories, comments, blogs, postings, etc.) may include personal information. You are responsible for all actions resulting from any information you post on our Online Services or social media pages. Please remember that any information you post on social media pages may become publicly available, is not subject to this Privacy Policy, and Chick-fil-A is not responsible for the results of such postings.

Information We Collect Automatically or from Others

We may obtain some information automatically, for example, when you:

(a) Access or use the Online Services

Traffic Data. Our Online Services automatically track and collect your IP address, domain server, type of computer or device, and type of web browser. This helps us customize your online experience and assists with our marketing. We use this information to make our online experience better and more relevant for you. For example, we can show you menu items for the correct time of day in your location.

Cookies. We also use cookies, which are small text files that are stored on your computer and allow websites to remember information about you (“Cookies”). You may adjust your browser and/or Chick-fil-A's Cookie Preference Center settings to accept a Cookie or to not accept certain Cookies. However, if you decide not to accept Cookies from our Online Services, you may not be able to take advantage of all available features. Please see our Cookie and Interest-based Advertising Policy to learn about the types of Cookies we use, how we use them, and your choices for Cookies.

Web Beacons. Certain pages on the Online Services and social media pages may contain web beacons (also known as Internet tags, pixel tags, and clear GIFs), which are small bits of code embedded in pages or images on the Online Services and social media pages (“Web Beacons”). The Web Beacons may be used with Cookies to understand how you interact with us, so we can manage and improve those interactions. We may also include Web Beacons in e-mails we send to you to learn if messages have been opened, acted on, or forwarded. This helps us improve future messages and makes them more meaningful to you.

Other Technologies. We also utilize other tracking technologies. For example, if permitted by applicable law, we may collect “referrers”. A “referrer” is information your web browser passes along to web servers that refers to the URL from which you accessed the Online Services.

Like most websites, we may also collect environmental variables, which include, among other things, the domain from which you access the Internet, the time you accessed the Online Services or social media pages, the type of web browsers and operating system or platform used, the Internet address of the website you left to visit the Online Services or social media pages, the names of the web pages you visit, the Internet address of the website you visit next, and your browser settings (e.g., language preference). We use these technologies for marketing purposes and to improve your experience with our Online Services.

Information collected automatically may be combined with other personal information we have about you so that we can improve and customize the Online Services and our communications and promotions. When we know how you interact with our Online Services, we can serve you better.

In a nutshell, the following are examples of information we collect with these automated technologies:

your IP address, browser type, and operating system;
the mobile device you use and its temporary or persistent unique device identifiers;
pages you view within the Online Services;
websites you visited before coming to the Online Services;
video viewing history for videos you watch on the Online Services;
emails from us that you open and/or forward; and/or
offers or links from us to which you connect.

(b) Use location-enabled devices like a mobile phone to access the location-based services

If you utilize any of the location-based services such as “Find a Restaurant” on our Online Services or from location-enabled devices like your mobile phone or tablet, with your consent where required, we may collect, use, store, and share location data, including the real-time geographic location (e.g., geolocation and GPS location) of your device. We use the location data to provide Services such as mobile order fulfillment, and to improve location-based services, to enhance your experience and our operations, and for marketing and promotions. We may share your location data with third-party service providers who help us provide the Services such as identifying nearby restaurants, surfacing available market offers, and estimating mobile order pickup or delivery timing. You may limit access to your location data by adjusting the permissions in your device. If you grant us permission, we may collect location information when the app is running in the foreground or background.

(c) Order or purchase our products or services

We also collect information, through our business partners, relating to your purchases from us and our Franchised Operators and Licensees to process your transactions and to perform research and marketing analytics, such as the authorization code of the transaction, payment method, the date and time of the transaction, items purchased, the purchase price, and other order or purchase related information.

(d) Use social media platforms or other connected third-party services

The Online Services and our communications may contain links to third-party websites, including social media platforms such as Facebook, Twitter, Instagram, or LinkedIn (collectively, “Linked Sites”). We are not responsible for the privacy practices, policies, or content of any Linked Sites, even if you followed a link to them from the Online Services or our communications. This Privacy Policy does not apply to any Linked Sites. We encourage you to read and understand the privacy policies of any Linked Sites that you visit.

We may obtain information about you from Linked Sites. For example, when you link your account or engage with the Online Services through Linked Sites such as third-party social media sites, you may be allowing us to have ongoing access to certain information stored on those Linked Sites as described to you by those Linked Sites (e.g., your public profile, profile photo, friends list). We may receive certain information about you which is stored on Linked Sites if other users of those sites give us access to their profiles and you are one of their friends or connections, depending upon your settings on those Linked Sites. The information we have access to from Linked Sites varies and is controlled by your privacy settings on each Linked Site and by your consent.

We also obtain some personal information from others, for example:

Your Friends and Family. We may obtain additional information about you when someone, like your friend or family member, provides your information to us as part of a refer-a-friend or other referral or promotional program.

If we offer you the ability to share information with a friend or family member through email or other means, we rely on you to ensure that you only share information with individuals with whom you have a personal or family relationship and who would want to receive the communication. We will use the contact information you provide to communicate with your friend or family member on your behalf.

Franchised Operators and Licensees. We process information about you from our Franchised Operators and Licensees when we provide certain services for them. We may access and process personal information to provide these services, for example, to process your payment and manage mobile orders and other services like third-party delivery service order fulfilment on behalf of Franchised Operators and Licensees or at your direction. For more information, please see the “Franchised Operator and Licensee Online Services” Section.

CFA Group Entities and Other Third Parties. We may also collect personal information from CFA Group entities, third-party providers and business partners, including delivery partners, public databases, social media platforms, or third parties such as analytics or advertising and marketing providers, where permitted under applicable law.

How We Use Your Information

We use the information we collect, on its own and combined with other information we collect about you, for the following purposes:

(a) Providing our products or services to you

We use your information to process your orders and payments, including on behalf of another CFA Group entity and Franchised Operators and Licensees, and for operation of our business.

(b) Communicating with you

We use your information to communicate with you regarding our restaurants, products, services, events, promotions and other offers and respond to your inquiries, comments, feedback, stories, or postings. We may also provide information on our employment opportunities and job openings. You can unsubscribe from our email marketing communications at any time. See the “Communication Preferences” Section for more information.

(c) Customizing and improving your experience

We use your information to tailor our products, services, promotions, communications and the Services so that they are more useful and relevant to you, such as through targeted advertising and messaging personalization.

(d) Creating and managing your accounts with us

We use your information to create and manage your accounts (e.g., Chick-fil-A One accounts, registration for events, online ordering, mobile payments, contests, promotions, etc.) and administer your participation in our programs, events and other offerings. More information on the information we collect as part of the CFA One^®Program is available in our Notice of Financial Incentive.

(e) Getting to know our customers

Your information helps us understand your preferences and provide and improve support related to our product and service offerings and marketing efforts. For example, we may use your information to:

develop our products, services, promotions, and other offers;
respond to your requests, suggestions, and other communications;
improve our Services and business operations; and
conduct research and analysis for marketing, business and other operational purposes.

(f) Marketing and advertising

We promote our products and services and aim to provide tailored ads to you and others. We may advertise our products and services on third-party websites or online services. Please see our Cookie and Interest-Based Advertising Policy and Cookie Preference Center to learn more about our third-party advertising and marketing partners and how you may opt out of targeted advertising delivered by the members of the Digital Advertising Alliance (“DAA”), the Digital Advertising Alliance of Canada (“DAAC”) or the Network Advertising Initiative (“NAI”).

(g) Fraud detection, security, legal enforcement and compliance

We use your information to protect the security and integrity of our business and the Services, for enforcement of our agreement with you, for example, Terms and Conditions of Use, Chick-fil-A One Terms & Conditions, and Canadian Terms & Conditions of Use, as applicable, and our compliance with our applicable law.

We may combine personal information about you with other information we have acquired from third parties in accordance with applicable law. We will treat the combined information as personal information under this Privacy Policy.

When we process information as de-identified information, we will not re-identify such de-identified information, except as permitted under applicable.

How We Share Information

To perform our Services, we may share your information within Chick-fil-A and with third parties as necessary to complete your order, to provide our products and services, for purposes described in the “How We Use Your Information” Section, or with your consent. However, we do not sell your personal information to third parties for their marketing purposes.

We may share your information with the following types of third parties:

(a) Within Chick-fil-A, with CFA Group Entities and Franchised Operators and Licensees

We share personal information within Chick-fil-A, Inc. and with CFA Group entities and Franchised Operators and Licensees to provide our products, services, promotions and other Services to you and for our marketing purposes, in accordance with applicable law. We may also share personal information with CFA Group entities and Franchised Operators and Licensees at your direction or request.

(b) Service providers

We share personal information with third-party service providers that provide a variety of services on our behalf, including but not limited to the development, maintenance, and support of the Services and social media pages, payment processing, online and mobile application ordering, delivery of products and services, the distribution of email and mobile messages, promotions, advertising services, and marketing research and analysis. Our service providers may be located outside of the jurisdiction in which you reside. Please see the “Transfer Outside Your Jurisdiction” Section for more information.

We may also share the personal information we collect with our analytics vendors and partners to develop aggregate analysis and business intelligence for our advertising and marketing purposes. For example, we use personal information to create custom audiences and measure the success of promotions.

(c) Other entities

In addition, we may share personal information with other entities for additional purposes. For example, we may share personal information with our business partners and other third parties upon your request or at your direction. We may also share personal information as part of a sale, merger or change in control, or in preparation for these corporate events. An entity that buys us or part of our business may continue to use your data in accordance with the Privacy Policy, unless you request otherwise.

We may also share personal information as may be necessary to protect the safety, property, or other rights of Chick-fil-A, Inc. and CFA Group entities, Franchised Operators and Licensees, and their respective employees, customers, visitors, users, service providers, or any other person or entity; to comply with law, a court order, or other legal process (which may include access by courts, law enforcement or governmental authorities in the US or other jurisdictions), or in connection with a legal investigation; to enforce any applicable terms and conditions and other agreements; as otherwise may be required or permitted by applicable law; or in accordance with your consent.

Access to Information and Your Choices

We provide you with the opportunity to access, update or delete certain information and to unsubscribe or opt-out from certain communications For example, you may exercise your choices as below. Please be aware that, if you do not allow us to collect and use your personal information, we may not be able to deliver certain products, services, promotions, and offerings to you.

(a) Opportunity to access, update and delete your information

You may access, correct or update certain personal information you have provided to us at any time by accessing your Chick-fil-A One account (U.S.) or Chick-fil-A account (Canada) online or through the Chick-fil-A App, where offered.
If you are a resident of the United States, you can also request to access or delete your personal information by:
- Calling us toll-free at Chick-fil-A CARES at 1-866-232-2040; or
- Completing a rights request form available here.
If you are a resident of Canada, you may submit your request to access or delete your personal information by emailing our Privacy Leader at privacy.canada@chick-fil-a.com.

(b) Communication preferences

You may choose how and whether to receive promotional or marketing communications from us. You may exercise your choices by following instructions available on the Online Services or in communications sent to you. For example, to unsubscribe from our email communications, follow the unsubscribe instructions contained in each of our email messages. Please note that we may continue to send transactional or account-related messages to you.

You may also receive communications from our Franchised Operators and Licensees. To opt out of these communications, please refer to the unsubscribe instructions contained in those communications.

Because we plan our communications in advance, it may take up to 3-5 business days for your “unsubscribe” request to become effective. If you continue to receive our communications after submitting an “unsubscribe” request, please let us know by contacting us using one of the methods listed in the “Contact Us” Section so that we can investigate the situation.

(c) Account deactivation

You may close your account by accessing your profile online. If a resident of the United States, you may also close your Chick-fil-A One account via your profile within the Chick-fil-A app or by calling Chick-fil-A CARES at 1-866-232-2040. Please note, you may not be able to close your account when you have a remaining balance on your Chick-fil-A One account or associated gift cards. Please contact us at the toll-free number as listed in the "Contact Us" Section. When you close your account, we may keep some of your information for legal or our internal business purposes.

Information Security

We seek to keep your personal information secure by implementing reasonable technical, administrative, and physical safeguards to help us protect such information from unauthorized access, use, and disclosure. When we collect or transmit sensitive information such as a credit card number, we endeavor to use industry standard methods to protect that information. We also ask our third-party service providers to use reasonable security measures to protect your information from unauthorized access, use and disclosure. However, please be aware that no method of electronically transmitting or storing information is ever completely secure.

E-mail Security & How You Can Help

“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information which you suspect may be a scam, please notify us as provided in the “Contact Us” Section.

Retention

We retain personal information for as long as necessary to fulfill the purposes for which it is collected or processed. We also retain information for related business purposes, security, legal compliance, and disputes and claims handling as permitted by applicable law.

When you watch videos on the Online Services, you agree that we may share your video viewing with or obtain information about your video viewing from analytics service providers, advertising partners and social media platforms for two years or until you withdraw your consent. Where required by applicable law, we will obtain your consent prior to obtaining or sharing your video viewing data.

Notice to California Consumers

If you are a California consumer, the following provisions apply to our processing of information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household (“California Personal Information”). For California consumers, the provisions of this California Addendum prevail over any conflicting provisions in other sections of this Privacy Policy.

We have collected the following categories of California Personal Information within the last 12 months from the sources listed below:

(a) Identifiers, such as a real name, physical address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers. This category of information is collected from you, your devices, and third parties such as Linked Sites, your family and friends, Franchised Operators and Licensees, and public databases.

(b) Personal information described in subdivision (e) of Section 1798.80 (California customer records statute), such as a name, address, telephone number, credit card number, debit card number, or other payment information. This category of information is collected from you, your devices, other CFA Group entities, Franchised Operators and Licensees or other third parties such as our business partners.

(c) Characteristics of protected classifications under California or federal law such as age, gender, race, ethnicity or national origin. This category of information is collected from you when you choose to provide it to us directly or indirectly through our service providers and business partners as part of our surveys and market research.

(d) Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. This category of information is collected from you, your devices, other CFA Group entities, Franchised Operators and Licensees or other third parties such as our business partners.

(e) Internet or other similar network activity, including, but not limited to, browsing history, search history, browser settings like language preference, and information regarding a consumer’s interaction with a website, application, or advertisement. This category of information is collected from you and your devices.

(f) Geolocation data, including physical location or movements. This category of information is collected from you and your devices.

(g) Sensory data, including electronic, visual, or similar information. This category of information, such as photos, is collected from you and third parties such as Linked Sites, CFA Group entities, our service providers, or Franchised Operators and Licensees.

(h) Inferences, such as a profile about a consumer’s preferences, characteristics, and behavior, drawn from information we collect and insights we receive from third parties such as our marketing and advertising partners and data analytics providers.

Please see the “Information You Provide to Us" and "Information We Collect Automatically or from Others” Section to learn more about the types of information we collect and how we collect them.

For each of the above categories, we use the California Personal Information for a variety of business purposes such as:

Audits and reporting relating to particular transactions and interactions, including online interactions, you may have with us or others on our behalf;
Detecting and protecting against security incidents, and malicious, deceptive, fraudulent or illegal activity, and prosecuting the same;
Debugging to identify and repair errors in our systems;
Short-term, transient use including contextual customization of ads;
Providing services on our behalf or on behalf of another, including maintaining or servicing accounts, providing customer service, fulfilling transactions, verifying identity information, processing payments, and other services;
Conducting internal research to develop and demonstrate technology;
Conducting activity to verify, enhance, and maintain the quality or safety of services or devices which we may own, control, or provide;
Providing the rewards and other perks that come from being a member of the CFA One^®Program. More information on how we use personal information as part of the CFA One^®Program is available in our Notice of Financial Incentive;
Other business purposes described in the “How We Use Your Information” Section.

We may also use the information we collect for our own or our service providers’ other operational purposes, purposes for which we provide you additional notice, or for purposes compatible with the context in which the California Personal Information was collected.

Within the last 12 months, we have disclosed California Personal Information for our business purposes. To learn more about the categories of third parties with whom we share such information, please see the “How We Share Your Information” Section.

We do not sell and, within the last 12 months, we have not sold, California Personal Information, including California Personal Information of individuals under 16 years of age.

Your California Privacy Rights

If you are a California consumer, you have certain rights related to your California Personal Information, including:

The right to request that we disclose to you:
- the specific pieces of California Personal Information we have collected;
- the categories of California Personal Information we have collected about you;
- the categories of sources from which the California Personal Information is collected;
- our business or commercial purpose for collecting or selling California Personal Information; and
- the categories of third parties with whom we share California Personal Information.
The right to request that we delete California Personal Information about you.

You may request to exercise these rights by:

Calling us toll-free at Chick-fil-A CARES (1-866-232-2040); or
Completing our rights request form available here.

As required under applicable law, please note that we will take steps to verify your identity before granting you access to information or acting on your request to exercise your rights. We may require you to provide your first name, last name, and email address to verify your identity in response to exercising requests of the above type. You will, therefore, need access to your email account to receive our communications necessary to process your request. Please make sure to check your spam inbox to ensure these important communications are not missed. We may limit our response to your exercise of the above rights as permitted under applicable law. When you submit a request to exercise your rights above, we will use the information you provide to process your request and to maintain a record of your request and our response, as permitted under applicable law.

Under California law, you may designate an authorized agent to make a request on your behalf. You may make such a designation by providing the agent with written permission to act on your behalf. We will require the agent to provide proof of that written permission. As permitted by law, we may require you to verify your own identity in response to a request, even if you choose to use an agent.

Non-Discrimination

We may not discriminate against you because of your exercise of any of the above rights or any other rights, subject to the rights and the obligations under the California Consumer Privacy Act, including by:

Denying you goods or services;
Charging different prices or rates for goods or services, including through the use of discounts, loyalty programs, or other benefits or imposing penalties;
Providing you a different level or quality of goods or services; or
Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

We will not discriminate against you for exercising your CCPA privacy rights. As further detailed in the below Notice of Financial Incentive, however, we may make different offers available to customers that have opted into a financial incentive. The value of the financial incentive to you will reasonably relate to the value of your personal information.

Notice of Financial Incentives

This Notice of Financial Incentives applies to the Chick-fil-A One^®loyalty program (the “Program”). We reserve the right to add financial incentives to this Notice of Financial Incentives and to terminate the Program at any time at our sole discretion.

Chick-fil-A One^®Program Details

Summary of the Incentives

Your account receives points on qualifying purchases at eligible restaurants. Points are accumulated to get rewards that may be redeemed for discounts on future purchases. You may also be granted rewards for being a member, such as for your birthday, and receive access to insider content or personalized experiences.

Material Terms

Consumers can view the Program’s full terms and conditions. The categories of personal information collected include:

Identifiers (e.g., name, email address, password, physical address, phone number, date of birth and/or age).
Personal information described in Subdivision (e) of Section 1798.80 (California customer records statute) (e.g., credit card number or other payment information).
Commercial Information (e.g., products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies).
Internet/Network Activity (e.g., browsing history or search history on the Chick-fil-A website or app).
Geolocation Data (e.g., physical location or movements).
Sensory Data (e.g., electronic, visual, or similar information).
Inferences from personal information collected (e.g., customer profiles such as shopping preferences).

How to Opt In to the Program

Value of Consumer Data

In our good faith calculation, we consider the value of consumer data collected through the Program as the equivalent of relevant expenses related to the collection and retention of consumers’ personal information as part of the Program. The financial incentive we offer to consumers through the Program is reasonably related to the value of the consumer’s data.

Withdrawal from the Program

You have the right to withdraw from the Program at any time. Please note, withdrawing from the Program will result in the loss of earned points and unredeemed rewards, and will also limit your ability to utilize the full suite of features available in the Chick-fil-A One^®program. You may withdraw by closing your Chick-fil-A One^®account via your profile within the Chick-fil-A app or website, or calling Chick-fil-A CARES (1-866-232-2040). Please call Chick-fil-A CARES (1-866-232-2040) if you have a remaining balance on your Chick-fil-A One^®account or associated gift cards as you may not be able to close your account within the Chick-fil-A One^®program.

Statistical Information

We publish metrics regarding the number of requests we have received, complied with (in whole or in part) or denied, and also the median number of days in which we responded to such requests, in the previous year, as applicable to the time period in which the CCPA was in effect.

The following details the metrics regarding consumer rights requests we received from all individuals, regardless of their state of residence, from January 1, 2021 to December 31, 2021.

Total Requests Received in 2021: 554

Request Type	Received	Granted (in whole or in part)	Denied	Median Days to Respond
Request to Know	36	27	9	Median: 6.8
Request to Delete	518	363	155	Median: 0.3

California Job Applicants

In the context of job applications, we also collect information from you and third parties, including business contact information such as company name, physical address and email address, education information, and past work experience. Please see more information in the “Collection and Use of Personal Information of Chick-fil-A, Inc. Employment Applicants” Section.

If you complete an application for employment with Chick-fil-A, Inc. or request information regarding such opportunities, California Personal Information you provide to us (such as information contained in a resume or cover letter) in connection with your request for information and/or to evaluate your application for employment will be processed in accordance with the California Job Applicants Privacy Policy.

You may contact us with questions and concerns about our privacy policies or practices by contacting us using any of the methods listed in the "Contact Us" Section.

California Do Not Track

California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how we respond to “Do Not Track” browser settings. We do not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed.

This California-specific addendum was last reviewed and updated as of July 1, 2022.

Children's Privacy

The Online Services are not intended for children under the age of 13, without parental or legal guardian consent. We do not knowingly collect personal information from users in this age group. If you believe your child has provided personal information to us, please contact us via the email listed in the “Contact Us” Section and we will work to delete it.

Transfers of Personal Information Outside Your Jurisdiction

Please be aware that your personal information will be transferred to, stored or processed by us or our service providers in the United States, where our servers are located and our central database is operated, or other jurisdictions where our service providers are located for the purposes set out in this Privacy Policy.

Contact Us

If you have any questions or complaints about this Privacy Policy or how we or our Service Providers collect, use or disclose your personal information, please contact us using any of the methods below:

If you are a resident of the United States, by visiting the website at <http://www.chick-fil-a.com/Connect/Contact-Us-CARES> or calling us at 1-866-232-2040. You may also contact us by emailing us at privacy@chick-fil-a.com.
- Note: If you are a resident of Puerto Rico, by emailing us at privacy.puertorico@chick-fil-a.com.
If you are a resident of Canada, by calling us at 1-866-232-4020 or emailing our Privacy Leader at privacy.canada@chick-fil-a.com.

Please see below for important additional information:

The Chick-fil-A Franchise System

The Chick-fil-A franchise system is a restaurant network made up of company-operated, franchised, and licensed Chick-fil-A restaurant businesses. This means that Chick-fil-A franchisees (“Franchised Operators” or “Operators”) own and operate their own individual franchised businesses and may do certain things differently than us. Franchised Operators and Chick-fil-A licensees (“Licensees”) are independent third parties, and this Privacy Policy does not apply to the privacy practices of any Franchised Operator or Licensee. Please see the “Franchised Operator and Licensee Online Services” Section for more information.

Franchised Operator and Licensee Online Services

Chick-fil-A Franchised Operators and Licensees are independent third parties and may own, operate, and maintain their own website, social media page or other online service or communication channels (“Franchised Operator or Licensee Online Services”). This Privacy Policy does not apply to the privacy practices of any Franchised Operator or Licensee. Questions or concerns regarding any Franchised Operator or Licensee Online Services should be directed to the applicable Franchised Operator or Licensee.

We may allow a Franchised Operator or Licensee to link to the Online Services. Chick-fil-A, however, is not responsible or liable for any Franchised Operator or Licensee Online Services, even if it is linked to our Online Services, or for any Franchised Operator's or Licensee's online conduct and privacy practices.

Collection and Use of Personal Information of Prospective Chick-fil-A Franchised Operators

If you complete an application for a franchise opportunity with Chick-fil-A, Inc., Chick-fil-A (PR) LLC, or Chick-fil-A Canada ULC, or express interest or otherwise request information about franchise opportunities, we collect personal information that you provide in connection with your request for information and/or to evaluate your application for a franchise restaurant business opportunity. We may also collect personal information about you from third parties to supplement, update, or verify your information, and/or to process your application for consideration as a Franchised Operator. Applicable law may require that you authorize a third party to share your personal information with us before we can acquire it. Failure to provide any requested information may negatively impact consideration of your application to become a Franchised Operator. By expressing interest in becoming and/or applying to become a Franchised Operator, you consent to our collection, use, and disclosure of your personal information in this manner, to the extent permitted by applicable law.

Collection and Use of Personal Information of Chick-fil-A, Inc. Employment Applicants

If you complete an application for employment with Chick-fil-A, Inc., or request information regarding such opportunities, we may collect personal information that you provide (such as information contained in a resume or cover letter) in connection with your request for information and/or to evaluate your application for employment with Chick-fil-A, Inc. We may also collect personal information about you from third parties to supplement, update, or verify your information, and/or to process your application for consideration as a Chick-fil-A, Inc. employee. Applicable law may require that you authorize a third party to share your personal information with us before we can acquire it. Failure to provide any requested information may negatively impact consideration of your employment application. By applying to become an employee of Chick-fil-A, Inc., you consent to our collection, use, and disclosure of your personal information as described above, to the extent permitted by applicable law.

Click these links to download the English version and Spanish version of Chick-fil-A's Privacy Policy.

Gift Cards

Treat this card as cash. Reload/check balance at participating Chick-fil-A Restaurants in Canada. Receipt will show any remaining balance. Card issued by and solely obligation of CFA Servco, Inc. Use constitutes acceptance of card’s terms and conditions, listed on www.chick-fil-a.ca. No expiry; no fees. Usable only for purchases of food, beverages, or merchandise at participating Chick-fil-A Restaurants in Canada. Lost, stolen, or damaged cards may be replaced at CFA Servco, Inc.’s discretion and proof of purchase required. No cash back except as required by law. Not accepted at some Chick-fil-A Restaurants. For customer service: (888) 232-1864.

Traitez cette carte comme de l’argent. Rechargez votre carte ou consultez votre solde aux restaurants Chick-fil-A participants du Canada. Le reçu indiquera tout solde restant. La carte est émise par, et représente uniquement l’obligation de, CFA Servco, Inc. Son utilisation constitue l’acceptation de ses modalités, qui sont décrites au www.chick-fil-a.ca. Aucune date d’expiration; aucuns frais. Peut seulement être utilisée pour acheter des aliments, des boissons ou de la marchandise aux restaurants Chick-fil-A participants du Canada. Les cartes perdues, volées ou endommagées peuvent être remplacées par CFA Servco, Inc. à sa seule discrétion, et une preuve d’achat peut être exigée. Aucun remboursement en argent, sauf si la loi l’exige. Refusée par certains restaurants Chick-fil-A. Pour le service à la clientèle, composez le 1 888 232-1864.

© 2010-22 CFA Properties, Inc. Toutes les marques de commerce affichées sont la propriété de CFA Properties, Inc.

Accessibility Statement

Chick-fil-A, Inc. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by working to remove and prevent barriers to accessibility and to meet the accessibility requirements under Ontario’s accessibility laws.