Chick-fil-A Cookie and Interest-Based Advertising Policy
Effective as of June 24, 2021
What are cookies?
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. This data often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well. Some cookies are placed by third parties acting on our behalf.
What types of cookies do we use on our Site?
- Essential Cookies: Cookies required for system administration, to prevent fraudulent activity, to improve security or to allow you to make use of mobile order shopping cart functionality.
- Analytics and Performance Cookies: Cookies used to assess the performance of the Site, including as part of our analytics practices to improve the content offered through the Site.
- Functionality Cookies: Cookies to tell us about your activity on the Site and features in which you may have the greatest interest. For example, whether you have visited our Site before or if you are a new visitor.
- Targeting Cookies: Cookies used by us or by third-party advertising networks and content providers to deliver content, including ads, relevant to your interests on the Site and third-party sites across your devices based on how you interact with our advertisements or content.
Some of these companies may combine information they collect from our Site with other information they have collected relating to your web browser's activities across their network of websites, where permitted. Please see examples of the opt-outs offered by our advertising partners below.
How can I opt out from interest-based advertising?
Some advertising networks we may use for these purposes may be members of the Digital Advertising Alliance (“DAA”), Digital Advertising Alliance of Canada (“DAAC”) or the Network Advertising Initiative (“NAI”). Please visit the websites below to learn more about interest-based advertising and to opt out of receiving personalized advertising or content from participating third-party advertising companies:
- Digital Advertising Alliance (for US residents)
- Digital Advertising Alliance of Canada (for Canadian residents)
- Network Advertising Initiative
Please note that if you opt out, you may still receive online advertising from us, but it will not be tailored to your interests based on online behavioral information about you. To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use, so you must opt out of each web browser on each computer you use. Once you opt out, if you delete your browser’s saved cookies, you will need to opt out again.
To learn more about interest-based advertising in mobile apps and to opt out of this type of advertising by third-party advertising companies that participate in the Digital Advertising Alliance of Canada’s AppChoices tool, please download the version of AppChoices for your device at https://youradchoices.ca/appchoices/.
How do I disable or remove cookies from my browser?
Most browsers are initially set up to accept HTTP cookies. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, and how to disable existing cookies. For more information about HTTP cookies and how to disable them, you can consult the information at the following websites:
- Google Chrome at https://support.google.com/chrome/answer/95647
- Microsoft Internet Explorer at https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
- Mozilla Firefox at https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies
- Safari at https://support.apple.com/en-us/HT201265 and/or
- All About Cookies at https://www.allaboutcookies.org/manage-cookies/
Google provides you choices on how your information is collected by Google Analytics by offering you an Opt-out Browser Add-on which can be located at:
By installing this Add-on, Google tells us that no information will be sent to Google Analytics.
U.S. residents may also visit our Chick-fil-A Preference Center on www.chick-fil-a.com to opt-out of Targeting Cookies.
If your questions are not answered online, please contact us using one of the applicable methods.
- If you are a resident of the United States, by visiting the website at <http://www.chick-fil-a.com/Connect/Contact-Us-CARES> or calling us at 1-866-232-2040. You may also contact us by emailing us at firstname.lastname@example.org.
- If you are a resident of Canada, by calling us at 1-866-232-4020 or emailing our Privacy Leader at email@example.com.
Terms and Conditions
Chick-fil-A, Inc. Terms and Conditions
Chick-fil-A, Inc. Terms and Conditions of Use (Canada)
Legal Notice: Terms and Conditions of Use
Please Read These Terms and Conditions of Use Carefully Before Downloading, Accessing, or Using any CFA Online Services
These Terms and Conditions of Use ("Terms and Conditions of Use") apply to your access to, and use of, any Chick-fil-A Canada ULC ("Chick-fil-A") website and online service or program where these Terms and Conditions of Use are posted or linked ("CFA Online Services"). These Terms and Conditions of Use are a legal and binding agreement between you and Chick-fil-A, and, as applicable, its subsidiaries, affiliates, and related entities such as CFA Properties, Inc. and CFA Servco, Inc. ("Affiliates") (Chick-fil-A and its Affiliates are referred to herein, as the context may require, as "we", "us", or "our"). These Terms and Conditions of Use govern your use of the CFA Online Services, which includes the programs, offers, content, information, services, and features made available through the CFA Online Services. By downloading, accessing, or using the CFA Online Services, you acknowledge that you have read and agree to be legally bound by the Terms and Conditions of Use. If you do not agree to these Terms and Conditions of Use, then you may not use the CFA Online Services. Your use of the CFA Online Services is at your risk. If you are dissatisfied with the CFA Online Services in any way, its programs, offers, contents, features, or these Terms and Conditions of Use, your sole and exclusive remedy is to discontinue accessing and using the CFA Online Services.
Modifications to These Terms and Conditions of Use
We reserve the right at any time to update, change, modify, or revise these Terms and Conditions of Use. Any changes will become effective upon posting to the CFA Online Services, along with the date on which it was most recently updated as indicated by the "Last Updated" section at the end of these Terms and Conditions of Use. Your continued access to or use of the CFA Online Services and its programs and offers after any such changes indicates your acceptance of the Terms and Conditions of Use as modified. It is your responsibility to review the Terms and Conditions of Use regularly for updates.
Use of CFA Online Services
The CFA Online Services and all content, information, and other materials featured, displayed, contained, and available on the CFA Online Services, including, but not limited to, all text, images, graphics, designs, illustrations, photographs, pictures, audio, software, and video clips, the “look and feel”, pages, screens, content arrangement, and computer programs (collectively, "Materials") are owned by or licensed to Chick-fil-A and its Affiliates and are protected by copyright, trademark, trade dress, patent, and/or other intellectual property rights and unfair competition laws under the United States, Canada and foreign laws. Subject to your compliance with these Terms and Conditions of Use, we grant you a personal, non-exclusive, non-transferable, limited right to access, use, display, and download the CFA Online Services for noncommercial purposes only. You may view, display, copy, download, and print the Materials solely for your own personal, noncommercial use. All copyright, trademark, and other proprietary notices contained on the Materials must be retained on all copies thereof. You may not, in any way, otherwise copy, reproduce, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, sell, or exploit, in whole or in part, the CFA Online Services or its Materials. Except as expressly provided herein, we do not grant any express or implied right to you under any patents, trademarks, copyrights, or trade secret information.
You agree to abide by all additional terms, conditions, and restrictions included within the CFA Online Services, the Materials, and/or the programs, features, and services.
Subject to applicable law, Chick-fil-A may at any time, for any reason, and without notice or liability: (1) modify, suspend, or terminate operation of or access to any CFA Online Service, or any portion thereof; (2) change, revise, or modify the CFA Online Services, the Materials, or any portion thereof; (3) interrupt the operation of the CFA Online Services, or any portion thereof, as necessary to perform routine or non-routine maintenance, error correction, or for any other purposes; (4) impose limits on certain programs, features, and services, or restrict your access to the CFA Online Services, in whole or in part ; and/or (5) terminate the authorization, rights, and license given above, upon which you shall immediately destroy all Materials.
You agree to use the CFA Online Services, the Materials, and the programs, features and services in accordance with these Terms and Conditions of Use and all applicable laws and regulations. You agree not to, without limitation:
- modify, adapt, translate, or reverse engineer any portion of the CFA Online Services or the Materials;
- use the CFA Online Services or any Materials, features, or services for any unlawful, fraudulent, or malicious purposes, or to solicit any such activity;
- attempt to gain unauthorized access to any accounts, features, systems, or networks through hacking, password mining, or any other means;
- use the CFA Online Services or any feature in any way that could disrupt, damage, disable, overburden, or impair it or its systems, servers, or networks;
- frame or mirror any portion or feature of the CFA Online Services;
- use the CFA Online Services or any feature for the purposes of sending, uploading, posting, displaying, or transmitting commercial electronic messages, including advertisements, chain letters, spamming, junk mail, solicitations, or any other promotional materials;
- use any “deep-link”, “page-scrape”, “robot”, “spider”, or other automatic device, program, algorithm, or methodology, or any similar or equivalent manual process, to: (1) access, acquire, copy, or monitor any portion of the CFA Online Services or the Materials; (2) reproduce or circumvent the navigational structure or presentation of the CFA Online Services or the Materials; (3) obtain or attempt to obtain any materials, documents, or information through any means not purposely made available through the CFA Online Services;
- use any device, software, or routine to interfere or attempt to interfere with the proper working of the CFA Online Services or with any other person’s use or enjoyment of the CFA Online Services;
- transmit any viruses, worms, defects, Trojan horses, time bombs, cancel-bots, corrupted files, or other items of a destructive nature;
- circumvent or attempt to circumvent any security or authentication measures implemented by or on behalf of Chick-fil-A;
- forge headers or otherwise manipulate identifiers;
- post, transmit, submit, or include any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable content, material, or information of any kind, or any content, material, or information that may give rise to criminal or civil liability;
- submit or post any false or misleading information; and/or
- violate, infringe, or misappropriate the intellectual property, publicity, privacy, or other proprietary rights of Chick-fil-A, its Affiliates, or any other person or entity.
We reserve the right to prohibit access, use, conduct, communications, or content that we, in our sole discretion, deem to be harmful to the CFA Online Services, the Materials, users, us, our brand, or any other person or entity, or that violates these Terms and Conditions of Use and/or applicable law.
Subject to applicable law, we may, but shall not be obligated to, in our sole discretion, post any Submission on the CFA Online Services and identify you as the submitting party. We may, without notice to you, refuse or edit Submissions for any reason or no reason, including those Submissions that violate these Terms and Conditions of Use, are irrelevant or inappropriate, or represent us in a negative way or in any manner not consistent with our brand and/or reputation, as determined by us in our sole discretion.
You agree that any statements that you make about us or any of our products, services, or programs in any Submission that you make accurately reflect your personal beliefs and experiences with us and our products and services, and that any opinions submitted are true to the best of your knowledge.
You are fully responsible for your Submissions. You agree, represent and warrant that your Submissions comply in all respects with these Terms and Conditions of Use and shall not be made on behalf of any person or entity without their prior written consent. You may not include any content (e.g., text, photos, images, quotes, logos, etc.) that is the property of another (e.g., protected by copyright, trademark, or other intellectual property rights) or that contains personal information about another person, unless you have express, written permission to do so.
Programs and Promotions
Copyright Infringement Notification
The Copyright Act provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under Canadian copyright law. If you believe that Materials available on the CFA Online Services infringe your copyright, you (or your agent) should send us a notice so that we can forward it to the poster of the Materials. Notices must meet current statutory requirements imposed by the Copyright Act. See http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02920.html for details.
If you believe that your work has been improperly copied and posted on the CFA Online Services, please provide us with the following information: (1) your name and address; (2) a description of the copyright-protected work that you claim has been infringed and your interest or right with respect to that work; (3) the applicable CFA Online Service and a description of where the Material that you claim is infringing is located within such CFA Online Service; (4) the infringement that is alleged; and (5) the date and time of the alleged infringement.
Please note that notices must not contain:
- an offer to settle the claimed infringement;
- a request or demand, made in relation to the claimed infringement, for payment or for personal information; or
- a reference, including by way of hyperlink, to such an offer, request or demand.
These requirements must be followed to give us legally sufficient notice of infringement.
Notices of alleged infringement should be sent to:
ATTN: Marketing - DMCA Manager
5200 Buffington Road
Atlanta, Georgia 30349
Details regarding the Copyright Act are available at https://www.canada.ca/en/services/business/ip/copyright.html.
We suggest that you consult your legal advisor before filing a notice.
Login and Registration
Certain programs, offers, features, or services offered on or through the CFA Online Services may require you to complete a registration process and/or setup an account or login. In connection therewith, you agree to (1) provide true, accurate, current, and complete information about yourself, and (2) maintain and promptly update your information to keep it true, accurate, current, and complete. You are entirely responsible for maintaining the confidentiality of the information you hold for your login, including your password. You agree to notify Chick-fil-A immediately of any unauthorized use of your login, or any other breach of security. You may be held liable for losses incurred by Chick-fil-A or any other CFA Online Service user or visitor due to someone else using your login as a result of your failing to keep your login information secure and confidential.
You may not use anyone else’s login at any time without their express written permission. Chick-fil-A shall not be liable for any loss or damage arising from your failure to comply with these obligations.
Trademark Information and Ownership of Intellectual Property
Chick-fil-A® and Eat Mor Chikin® are registered trademarks and service marks of CFA Properties, Inc. ("CFA Properties") in Canada, the United States and other countries. Chick-fil-A is a licensee of Chick-fil-A Properties. The absence of a trademark notice or legend indicating the registration or ownership by CFA Properties anywhere in the text of the CFA Online Services does not constitute a waiver of CFA Properties’ trademark or other intellectual property rights concerning that trademark or service mark used or referenced on the CFA Online Services.
The CFA Online Services, the Materials, and the trademarks, logos, service marks, and all other source identifying indicia displayed on the CFA Online Services (collectively, the "Chick-fil-A Intellectual Property") are owned by or licensed to CFA Properties, Chick-fil-A, or others with all rights reserved unless otherwise noted. We do not permit third parties to use Chick-fil-A Intellectual Property in any manner, including advertising, as an endorsement for any product or service, in association with contests or promotions, or for any other purpose, commercial or otherwise, without our prior express written permission.
Nothing contained on the CFA Online Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use Chick-fil-A Intellectual Property without our prior express written permission. You are strictly prohibited from using any Chick-fil-A Intellectual Property except as expressly provided in these Terms and Conditions of Use. You are also advised that CFA Properties and/or its licensee(s) will aggressively enforce its intellectual property rights to the fullest extent of the law, including seeking criminal prosecution.
When you visit the CFA Online Services or send e-mails to us, you are communicating with us electronically and you agree that we may respond to you electronically. We will communicate with you about these Terms by e-mail or by posting notices on the CFA Online Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in these Terms and Conditions of Use.
Except where prohibited by law, Chick-fil-A makes no representations or warranties regarding the CFA Online Services and the Materials.
WE DO NO WARRANT THAT THE CFA ONLINE SERVICES OR THE MATERIALS WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.
WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE USE OF THE CFA ONLINE SERVICES OR THE MATERIALS, PROGRAMS, OFFERS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE CFA ONLINE SERVICES, OR THE RESULTS OBTAINED THEREFROM, INCLUDING, WITHOUT LIMITATION, AS TO ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.
THE CFA ONLINE SERVICES AND THE MATERIALS, PROGRAMS, OFFERS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE CFA ONLINE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION, EXPRESS OR IMPLIED, OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND OR NATURE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY, NON-INFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE. WE DISCLAIM ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY THIRD PARTY SERVICE PROVIDERS, PARTNERS, SPONSORS, LICENSORS, LICENSEES, OR THE LIKE (“PROVIDERS”) IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CFA ONLINE SERVICES AND THE MATERIALS, PROGRAMS, OFFERS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE CFA ONLINE SERVICES.
Limitations of Liability
IN NO EVENT SHALL WE OR ANY OF OUR PROVIDERS BE LIABLE TO ANY PERSON FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING, BUT NOT LIMITED TO, ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES (LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF INFORMATION, PROGRAMS, OR DATA) RESULTING FROM YOUR USE OF OR INABILITY TO USE THE CFA ONLINE SERVICES AND THE MATERIALS, PROGRAMS, OFFERS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE CFA ONLINE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR CONDITIONS, OR THE LIMITATION OF LIABILITY IN CONTRACTS, IN SUCH JURISDICTIONS, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH JURISDICTION.
You agree to indemnify, defend, and hold harmless Chick-fil-A, its Affiliates, its Providers, and its and their officers, directors, employees, and agents from and against any and all claims, damages, losses, costs (including reasonable attorneys’ fees), and expenses that arise directly or indirectly out of or from: (1) your breach of these Terms and Conditions of Use; and/or (2) your (or anyone acting under your password or username) activities in connection with the CFA Online Services, and the Materials, programs, offers, features, and services made available through the CFA Online Services.
International Users and Choice of Law
The CFA Online Services are controlled, operated, and administered by us and our service providers from offices within the United States of America. We make no representation that Materials on the CFA Online Services are appropriate or available for use at other locations outside of the United States or Canada, and access to them from jurisdictions or territories where their contents are illegal is prohibited. You may not use the CFA Online Services or export the Materials in violation of U.S. or Canadian export laws and regulations. If you access the CFA Online Services from locations outside of the United States of America or Canada, you are responsible for compliance with all local laws. These Terms and Conditions of Use shall be governed by, and construed in accordance with, the laws of the province or territory in which you reside, and any dispute, proceedings or claim shall be heard within the jurisdiction of your residence.
No Agency Relationship
Neither these Terms and Conditions of Use, nor any Materials, programs, offers, features, or services of the CFA Online Services, create any partnership, joint venture, employment, or other agency relationship between Chick-fil-A, its Affiliates, and you. You may not enter into any contract on our behalf or bind us in any way.
Violation of these Terms and Conditions of Use and Remedies
You agree that Chick-fil-A may, in its sole discretion and without prior notice, block and/or terminate your access to any or all of the CFA Online Services if we determine that you have violated these Terms and Conditions of Use or other agreements or guidelines that may be associated therewith. Subject to applicable law, you also agree that (i) any violation, or threatened violation, by you of these Terms and Conditions of Use constitutes an unlawful and unfair business practice, and will cause irreparable and unquantifiable harm to Chick-fil-A; and (ii) monetary damages would be inadequate for such harm and consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate. These remedies are in addition to any other remedies we may have at law or in equity.
If Chick-fil-A takes legal action against you as a result of your violation of these Terms and Conditions of Use, we will be entitled to recover from you, and you agree to pay, all reasonable legal and attorneys’ fees and costs of such action, in addition to any other relief granted to Chick-fil-A. You agree that Chick-fil-A will not be liable to you or to any third party for termination of your access to the CFA Online Services as a result of any violation of these Terms and Conditions of Use.
Entire Agreement, Claims Limitations, and Severability
These Terms and Conditions of Use, together with any other applicable terms included within the CFA Online Services, and/or the Materials, programs, offers, features, and services made available through the CFA Online Services, as each is currently posted on the CFA Online Services, constitute the entire agreement between us and you with respect to your use of the CFA Online Services and the Materials, and supersede all previous written or oral agreements between us and you with respect to such subject matter. Subject to applicable law, any cause of action you may have arising out of or relating in any way to the CFA Online Services must be commenced within one (1) year after the claim or cause of action arises. If, for any reason, an arbitrator or a court of competent jurisdiction finally determines any provision of these Terms and Conditions of Use or any portion thereof to be unenforceable, such provision shall be enforced to the maximum extent permissible so as to give the intended effect thereof, and the remainder of these Terms and Conditions of Use shall continue in full force and effect.
If you have any questions about CFA Online Services or these Terms and Conditions of Use, or to report violations of these Terms and Conditions of Use, please contact us at:
5200 Buffington Road
Atlanta, Georgia 30349
1-866-CFA-2040 or 1-866-232-2040
Terms and Conditions of Use last updated on August 20, 2019.
Copyright © 2019 Chick-fil-A, Inc. All rights reserved.
Effective as of July 1, 2021
Information You Provide to Us
We collect information that you provide to us, depending on how you interact with us. For example, you may provide information to us when you:
(a) Sign up for our loyalty programs, events, or communications
During the sign-up or registration process or when you communicate with us, you may provide information such as your name, email address, physical address, phone number, mobile phone number, date of birth and/or age.
(b) Participate in promotions and events or respond to surveys and feedback requests
You may provide information to us about you, your household and/or other personal attributes through promotions, events, surveys, and feedback. This information may include your name, your contact information, name and age of your family members, (including your children), and other information you provide to us when you participate in an event or provide survey responses or feedback content. We may use this information to administer your participation in the promotion, event or survey and to respond to your feedback as well as for analysis either on an aggregate or identifiable basis.
(c) Order or purchase our products or services
You may provide your payment information to us (or we may process your payment information on behalf of another CFA Group entity or Franchised Operators and Licensees) such as credit and debit card numbers, expiration date, and CVV, as well as mailing address through orders, purchases, or other payment or subscription services. You may also provide additional information such as the type and color of your vehicle and delivery addresses to help us serve you better.
(d) Share stories, content or suggestions, or submit requests for information
We collect information when you share stories, content, experiences, suggestions, preferences or other input (e.g., expressing your preferences, comments, complaints, etc.), or submit requests for information from us. This includes information you share when you access or interact with Chick-fil-A pages or accounts on any third-party social media platforms such as Facebook, Twitter, Instagram, or LinkedIn or contact us by email or phone or in-person. This may also include recordings of telephone conversations you may have with our CARES customer support personnel.
Information We Collect Automatically or from Others
We may obtain some information automatically, for example, when you:
(a) Access or use the Online Services
Traffic Data. Our Online Services automatically track and collect your IP address, domain server, type of computer or device, and type of web browser. This helps us customize your online experience and assists with our marketing. We use this information to make our online experience better and more relevant for you. For example, we can show you menu items for the correct time of day in your location.
Web Beacons. Certain pages on the Online Services and social media pages may contain web beacons (also known as Internet tags, pixel tags, and clear GIFs), which are small bits of code embedded in pages or images on the Online Services and social media pages (“Web Beacons”). The Web Beacons may be used with Cookies to understand how you interact with us, so we can manage and improve those interactions. We may also include Web Beacons in e-mails we send to you to learn if messages have been opened, acted on, or forwarded. This helps us improve future messages and makes them more meaningful to you.
Other Technologies. We also utilize other tracking technologies. For example, if permitted by applicable law, we may collect “referrers”. A “referrer” is information your web browser passes along to web servers that refers to the URL from which you accessed the Online Services.
Like most websites, we may also collect environmental variables, which include, among other things, the domain from which you access the Internet, the time you accessed the Online Services or social media pages, the type of web browsers and operating system or platform used, the Internet address of the website you left to visit the Online Services or social media pages, the names of the web pages you visit, and the Internet address of the website you visit next. We use these technologies for marketing purposes and to improve your experience with our Online Services.
Information collected automatically may be combined with other personal information we have about you so that we can improve and customize the Online Services and our communications and promotions. When we know how you interact with our Online Services, we can serve you better.
In a nutshell, the following are examples of information we collect with these automated technologies:
- your IP address, browser type, and operating system;
- the mobile device you use and its temporary or persistent unique device identifiers;
- pages you view within the Online Services;
- websites you visited before coming to the Online Services;
- video viewing history for videos you watch on the Online Services;
- emails from us that you open and/or forward; and/or
- offers or links from us to which you connect.
(b) Use location-enabled devices like a mobile phone to access the location-based services
If you utilize any of the location-based services such as “Find a Restaurant” on our Online Services or from location-enabled devices like your mobile phone or tablet, with your consent where required, we may collect, use, store, and share location data, including the real-time geographic location (e.g., geolocation and GPS location) of your device. We use the location data to provide Services such as mobile order fulfillment, to improve location-based Services, to enhance your experience and our operations, and for marketing and promotions. We may share your location data with third-party service providers who help us provide the Services such as identifying nearby restaurants, surfacing available market offers, and estimating mobile order pickup or delivery timing. You may limit access to your location data by adjusting the permissions in your device. If you grant us permission, we may collect location information when the app is running in the foreground or background.
(c) Order or purchase our products or services
We also collect information through our business partners relating to your purchases from us and our Franchised Operators and Licensees to process your transactions and to perform research and marketing analytics such as the authorization code of the transaction, payment method, the date and time of the transaction, items purchased, the purchase price, and other order or purchase related information (e.g., a photo of delivered meals, etc.).
(d) Use social media platforms or other connected third-party services
We may obtain information about you from Linked Sites. For example, when you link your account or engage with the Online Services through Linked Sites such as third-party social media sites, you may be allowing us to have ongoing access to certain information stored on those Linked Sites as described to you by those Linked Sites (e.g., your public profile, profile photo, friends list). We may receive certain information about you which is stored on Linked Sites if other users of those sites give us access to their profiles and you are one of their friends or connections, depending upon your settings on those Linked Sites. The information we have access to from Linked Sites varies and is controlled by your privacy settings on each Linked Site and by your consent
We also obtain some personal information from others, for example:
Your Friends and Family. We may obtain additional information about you when someone, like your friend or family member, provides your information to us as part of a refer-a-friend or other referral or promotional program.
If we offer you the ability to share information with a friend or family member through email or other means, we rely on you to ensure that you only share information with individuals with whom you have a personal or family relationship and who would want to receive the communication. We will use the contact information you provide to communicate with your friend or family member on your behalf.
Franchised Operators and Licensees. We process information about you from our Franchised Operators and Licensees when we provide certain services for them. We may access and process personal information to provide these services, for example, to process your payment and manage mobile orders and other services like third-party delivery service order fulfilment on behalf of Franchised Operators and Licensees, or at your direction. For more information, please see the “Franchised Operator and Licensee Online Services” Section.
CFA Group Entities and Other Third Parties. We may also collect personal information from CFA Group entities, third-party providers and business partners, including delivery partners, public databases, social media platforms, or third parties such as analytics or advertising and marketing providers, where permitted under applicable law.
How We Use Your Information
We use the information we collect, on its own and combined with other information we collect about you, for the following purposes:
(a) Providing our products or services to you
We use your information to process your orders and payments, including on behalf of another CFA Group entity and Franchised Operators and Licensees, and for operation of our business.
(b) Communicating with you
We use your information to communicate with you regarding our restaurants, products, services, events, promotions and other offers and respond to your inquiries, comments, feedback, stories, or postings. We may also provide information on our employment opportunities and job openings. You can unsubscribe from our email marketing communications at any time. See the “Communication Preferences” Section for more information.
(c) Customizing and improving your experience
We use your information to tailor our products, services, promotions, communications and the Services so that they are more useful and relevant to you, such as through targeted advertising and messaging personalization.
(d) Creating and managing your accounts with us
We use your information to create and manage your accounts (e.g., Chick-fil-A One accounts, registration for events, online ordering, mobile payments, contests, promotions, etc.) and administer your participation in our programs, events and other offerings.
(e) Getting to know our customers
Your information helps us understand your preferences and provide and improve support related to our product and service offerings and marketing efforts. For example, we may use your information to:
- develop our products, services, promotions, and other offers;
- respond to your requests, suggestions, and other communications;
- improve our Services and business operations; and
- conduct research and analysis for marketing, business and other operational purposes.
(f) Marketing and advertising
(g) Fraud detection, security, legal enforcement and compliance
We use your information to protect the security and integrity of our business and the Services, for enforcement of our agreement with you, for example, Terms and Conditions of Use, Chick-fil-A One Terms & Conditions, and Canadian Terms & Conditions of Use, as applicable, and our compliance with applicable law.
When we process information as de-identified information, we will not re-identify such de-identified information, except as permitted under applicable law.
How We Share Information
To perform our Services, we may share your information within Chick-fil-A and with third parties as necessary to complete your order, to provide our products and services, for purposes described in the “How We Use Your Information” Section, or with your consent. However, we do not sell your personal information to third parties for their marketing purposes.
We may share your information with the following types of third parties:
(a) Within Chick-fil-A, with CFA Group Entities and Franchised Operators and Licensees
We share personal information within Chick-fil-A, Inc. and with CFA Group entities and Franchised Operators and Licensees to provide our products, services, promotions and other Services to you and for our marketing purposes, in accordance with applicable law. We may also share personal information with CFA Group entities and Franchised Operators and Licensees at your direction or request.
(b) Service providers
We share personal information with third-party service providers that provide a variety of services on our behalf, including but not limited to the development, maintenance, and support of the Services and social media pages, payment processing, online and mobile application ordering, delivery of products and services, the distribution of email and mobile messages, promotions, advertising services, and marketing research and analysis. Our service providers may be located outside of the jurisdiction in which you reside. Please see the “Transfer Outside Your Jurisdiction” Section for more information.
We may also share the personal information we collect with our analytics vendors and partners to develop aggregate analysis and business intelligence for our advertising and marketing purposes. For example, we use personal information to create custom audiences and measure the success of promotions.
(c) Other entities
We may also share personal information as may be necessary to protect the safety, property, or other rights of Chick-fil-A, Inc. and CFA Group entities, Franchised Operators and Licensees, and their respective employees, customers, visitors, users, service providers, or any other person or entity; to comply with law, a court order, or other legal process (which may include access by courts, law enforcement or governmental authorities in the US or other jurisdictions), or in connection with a legal investigation; to enforce any applicable terms and conditions and other agreements; as otherwise may be required or permitted by applicable law; or in accordance with your consent.
Access to Information and Your Choices
We provide you with the opportunity to access, update or delete certain information and to unsubscribe or opt-out from certain communications. For example, you may exercise your choices as below. Please be aware that, if you do not allow us to collect and use your personal information, we may not be able to deliver certain products, services, promotions, and offerings to you.
(a) Opportunity to access, update and delete your information
- You may access, correct or update certain personal information you have provided to us at any time by accessing your Chick-fil-A One account online or through the Chick-fil-A App.
- If you are a resident of the United States, you can also request to access or delete your personal information by:
- Calling us toll-free at Chick-fil-A CARES at 1-866-232-2040; or
- Completing a rights request form available here.
- If you are a resident of Canada, you may submit your request to access or delete your personal information by emailing our Privacy Leader at firstname.lastname@example.org.
(b) Communication preferences
You may choose how and whether to receive promotional or marketing communications from us. You may exercise your choices by following instructions available on the Online Services or in communications sent to you. For example, to unsubscribe from our email communications, follow the unsubscribe instructions contained in each of our email messages. Please note that we may continue to send transactional or account-related messages to you.
You may also receive communications from our Franchised Operators and Licensees. To opt out of these communications, please refer to the unsubscribe instructions contained in those communications.
Because we plan our communications in advance, it may take up to 3-5 business days for your “unsubscribe” request to become effective. If you continue to receive our communications after submitting an “unsubscribe” request, please let us know by contacting us using one of the methods listed in the “Contact Us” Section so that we can investigate the situation.
(c) Account deactivation
You may close your account by calling Chick-fil-A CARES at 1-866-232-2040 if you are a resident of the United States or by accessing your profile online if you are a resident of Canada. Please note, you may not be able to close your account when you have a remaining balance on your Chick-fil-A One account or associated gift cards. Please contact us at the toll-free number as listed in the “Contact Us” Section so we can further assist you. When you close your account, we may keep some of your information for legal or our internal business purposes.
We seek to keep your personal information secure by implementing reasonable technical, administrative, and physical safeguards to help us protect such information from unauthorized access, use, and disclosure. When we collect or transmit sensitive information such as a credit card number, we endeavor to use industry standard methods to protect that information. We also ask our third-party service providers to use reasonable security measures to protect your information from unauthorized access, use and disclosure. However, please be aware that no method of electronically transmitting or storing information is ever completely secure.
E-mail Security & How You Can Help
“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information which you suspect may be a scam, please notify us as provided in the “Contact Us” Section.
We retain personal information for as long as necessary to fulfill the purposes for which it is collected or processed. We also retain information for related business purposes, security, legal compliance, and disputes and claims handling as permitted by applicable law.
When you watch videos on the Online Services, you agree that we may share your video viewing with or obtain information about your video viewing from analytics service providers, advertising partners and social media platforms for two years or until you withdraw your consent. Where required by applicable law, we will obtain your consent prior to obtaining or sharing your video viewing data.
Notice to California Consumers
We have collected the following categories of California Personal Information within the last 12 months from the sources listed below:
(a) Identifiers, such as a real name, physical address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers. This category of information is collected from you, your devices, and third parties such as Linked Sites, your family and friends, Franchised Operators and Licensees, and public databases.
(b) Personal information described in subdivision (e) of Section 1798.80 (California customer records statute), such as a name, address, telephone number, credit card number, debit card number, or other payment information. This category of information is collected from you, your devices, other CFA Group entities, Franchised Operators and Licensees or other third parties such as our business partners.
(c) Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. This category of information is collected from you, your devices, other CFA Group entities, Franchised Operators and Licensees or other third parties such as our business partners.
(d) Internet or other similar network activity, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with a website, application, or advertisement. This category of information is collected from you and your devices.
(e) Geolocation data, including physical location or movements. This category of information is collected from you and your devices.
(f) Sensory data, including electronic, visual, or similar information. This category of information, such as photos, is collected from you and third parties such as Linked Sites, CFA Group entities, our service providers, or Franchised Operators and Licensees.
(g) Inferences, such as a profile about a consumer’s preferences, characteristics, and behavior, drawn from information we collect and insights we receive from third parties such as our marketing and advertising partners and data analytics providers.
Please see the “Information You Provide to Us” and “Information We Collect Automatically or from Others” Sections to learn more about the types of information we collect and how we collect them.
For each of the above categories, we use the California Personal Information for a variety of business purposes such as:
- Audits and reporting relating to particular transactions and interactions, including online interactions, you may have with us or others on our behalf;
- Detecting and protecting against security incidents, and malicious, deceptive, fraudulent or illegal activity, and prosecuting the same;
- Debugging to identify and repair errors in our systems;
- Short-term, transient use including contextual customization of ads;
- Providing services on our behalf or on behalf of another, including maintaining or servicing accounts, providing customer service, fulfilling transactions, verifying identity information, processing payments, and other services;
- Conducting internal research to develop and demonstrate technology;
- Conducting activity to verify, enhance, and maintain the quality or safety of services or devices which we may own, control, or provide; and
- Other business purposes described in the “How We Use Your Information” Section.
We may also use the information we collect for our own or our service providers’ other operational purposes, purposes for which we provide you additional notice, or for purposes compatible with the context in which the California Personal Information was collected.
Within the last 12 months, we have disclosed California Personal Information for our business purposes. To learn more about the categories of third parties with whom we share such information, please see the “How We Share Your Information” Section.
We do not sell and, within the last 12 months, we have not sold, California Personal Information.
Your California Privacy Rights
If you are a California consumer, you have certain rights related to your California Personal Information, including:
- The right to request that we disclose to you:
- the specific pieces of California Personal Information we have collected;
- the categories of California Personal Information we have collected about you;
- the categories of sources from which the California Personal Information is collected;
- our business or commercial purpose for collecting or selling California Personal Information; and
- the categories of third parties with whom we share California Personal Information.
- The right to request that we delete California Personal Information about you.
You may request to exercise these rights by:
- Calling us toll-free at Chick-fil-A CARES (1-866-232-2040); or
- Completing our rights request form available here.
As required under applicable law, please note that we will take steps to verify your identity before granting you access to information or acting on your request to exercise your rights. We may require you to provide your email address to verify your identity in response to exercising requests of the above type. You will, therefore, need access to your email account to receive our communications necessary to process your request. Please make sure to check your spam inbox to ensure these important communications are not missed. We may limit our response to your exercise of the above rights as permitted under applicable law. When you submit a request to exercise your rights above, we will use the information you provide to process your request and to maintain a record of your request and our response, as permitted under applicable law.
We may not discriminate against you because of your exercise of any of the above rights or any other rights, subject to the rights and the obligations under the California Consumer Privacy Act, including by:
- Denying you goods or services;
- Charging different prices or rates for goods or services, including through the use of discounts, loyalty programs, or other benefits or imposing penalties;
- Providing you a different level or quality of goods or services; or
- Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by law that can result in different prices, rates, or quality levels. Any permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
Under California law, you may designate an authorized agent to make a request on your behalf. You may make such a designation by providing the agent with written permission to act on your behalf. We will require the agent to provide proof of that written permission. As permitted by law, we may require you to verify your own identity in response to a request, even if you choose to use an agent.
We publish metrics regarding the number of requests we have received, complied with (in whole or in part) or denied, and also the median number of days in which we responded to such requests, in the previous year, as applicable to the time period in which the CCPA was in effect.
The following details the metrics regarding consumer rights requests we received from all individuals, regardless of their state of residence, from January 1, 2020 to December 31, 2020.
|Request Type||Received||Granted (in whole or in part)||Denied||Median Days to Respond|
|Request to Know||589||100||
*All 489 requests were denied because we were unable to verify the identity of the requestor
|Request to Delete||315||67||
*218 requests were denied because we were unable to verify
*30 requests were denied because they called for information exempt from disclosure.
|Requests to Opt-Out of Personal Information Sales||18||N/A||N/A||N/A|
* N/A – We do not sell California Personal Information.
California Job Applicants
In the context of job applications, we also collect information from you and third parties, including business contact information such as company name, physical address and email address, education information, and past work experience. Please see more information in the “Collection and Use of Personal Information of Chick-fil-A, Inc. Employment Applicants” Section.
You may contact us with questions and concerns about our privacy policies or practices by contacting us using any of the methods listed in the "Contact Us" Section.
California Do Not Track
California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how we respond to “Do Not Track” browser settings. We do not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed.
This California-specific addendum was last reviewed and updated as of June 30, 2021.
The Online Services are not intended for children under the age of 13, without parental or legal guardian consent. We do not knowingly collect personal information from users in this age group. If you believe your child has provided personal information to us, please contact us via the email listed in the “Contact Us” Section and we will work to delete it.
Transfers of Personal Information Outside Your Jurisdiction
- If you are a resident of the United States, by visiting the website at <http://www.chick-fil-a.com/Connect/Contact-Us-CARES> or calling us at 1-866-232-2040. You may also contact us by emailing us at email@example.com.
- If you are a resident of Canada, by calling us at 1-866-232-4020 or emailing our Privacy Leader at firstname.lastname@example.org.
Please see below for important additional information:
The Chick-fil-A Franchise System
Franchised Operator and Licensee Online Services
We may allow a Franchised Operator or Licensee to link to the Online Services. Chick-fil-A, however, is not responsible or liable for any Franchised Operator or Licensee Online Services, even if it is linked to our Online Services, or for any Franchised Operator's or Licensee's online conduct and privacy practices.
Collection and Use of Personal Information of Prospective Chick-fil-A Franchised Operators
If you complete an application for a franchise opportunity with Chick-fil-A, Inc., Chick-fil-A (PR) LLC, or Chick-fil-A Canada ULC, or express interest or otherwise request information about franchise opportunities, we collect personal information that you provide in connection with your request for information and/or to evaluate your application for a franchise restaurant business opportunity. We may also collect personal information about you from third parties to supplement, update, or verify your information, and/or to process your application for consideration as a Franchised Operator.
Applicable law may require that you authorize a third party to share your personal information with us before we can acquire it. Failure to provide any requested information may negatively impact consideration of your application to become a Franchised Operator. By expressing interest in becoming and/or applying to become a Franchised Operator, you consent to our collection, use, and disclosure of your personal information in this manner, to the extent permitted by applicable law.
Collection and Use of Personal Information of Chick-fil-A, Inc. Employment Applicants
If you complete an application for employment with Chick-fil-A, Inc., or request information regarding such opportunities, we may collect personal information that you provide (such as information contained in a resume or cover letter) in connection with your request for information and/or to evaluate your application for employment with Chick-fil-A, Inc. We may also collect personal information about you from third parties to supplement, update, or verify your information, and/or to process your application for consideration as a Chick-fil-A, Inc. employee. Applicable law may require that you authorize a third party to share your personal information with us before we can acquire it. Failure to provide any requested information may negatively impact consideration of your employment application. By applying to become an employee of Chick-fil-A, Inc., you consent to our collection, use, and disclosure of your personal information as described above, to the extent permitted by applicable law.