Customer service

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We're here to help

We love hearing from our customers and we value your feedback. Send us your questions, comments or feedback so we can serve you better.

We receive many questions. Find answers to some of the most common ones in our FAQs.

Receipt Survey: If your receipt shows an invitation to complete a survey, please visit the URL shown on your receipt within two days of your visit.

Contact us

Phone:
1-866-232-4020
Hours:

Monday - Saturday
8:00 AM - Midnight ET

Where is Chick-fil-A® headquarters located?

The Chick-fil-A Support Center is located just south of downtown Atlanta, Georgia, at 5200 Buffington Road, 30349.

Why are we opening in Toronto?

Toronto has a strong economy, a vibrant restaurant scene and a great talent pool. These are important factors because we’re planning to open restaurants in 15 locations in five years, which are expected to create more than 750 jobs — and we’ll be looking for passionate people who can grow with our company as franchised restaurant Operators. 

Since we announced that we’re coming to Toronto, more than 3,000 people have contacted us to express their interest in operating a location. 

What is Chick-fil-A?

Chick-fil-A® is the #1 chicken restaurant in the United States. The two things we’re most known for are great food and a welcoming environment. The first Chick-fil-A restaurant opened in Atlanta, Georgia, in 1967, and we’ve been growing ever since. We currently open approximately 100 new restaurants a year in the U.S. Some of our most recent new markets include Seattle and New York City. In 2019, the first franchisee-owned Chick-fil-A restaurant outside the U.S. will open in Toronto.

Why are Chick-fil-A® restaurants closed on Sundays?

All Chick-fil-A restaurants are closed on Sunday to give our Team Members the opportunity to rest and enjoy time with their families before beginning the week again on Monday. Chick-fil-A Operators are proud to offer Team Members a consistent day off each week. 

What are the hours of Chick-fil-A® restaurants?

The standard operating hours for Chick-fil-A restaurants are Monday - Friday, 7 a.m. to 10 p.m. and Saturday from 8 a.m. to 10 p.m. Our restaurants are always closed on Sunday and Christmas Day. However, each Chick-fil-A restaurant is a locally owned and operated business, so outside of these days, our franchised Operators may modify their hours of operation.

How do we decide where to build a Chick-fil-A® restaurant?

Chick-fil-A opens a limited number of restaurants each year. While we receive hundreds of suggestions from customers on where they would like to see a new Chick-fil-A restaurant, the real estate team at Chick-fil-A, Inc. is responsible for selecting all new locations based on corporate goals for expansion in specifically targeted markets, among other relevant business factors.

Where are Chick-fil-A® restaurants opening in Canada and when?

Chick-fil-A is excited to serve communities in the Greater Toronto Area (GTA). Our first Toronto location will be at 1 Bloor Street East, at the southeast corner of Yonge and Bloor streets. The restaurant will be the first franchisee-owned Chick-fil-A restaurant outside the U.S. and is scheduled to open in 2019, employing at least 75 people. Chick-fil-A is focused on expansion in the GTA, with plans to open 15 stores in the next five years, and we expect the restaurants to create between 50 and 75 new jobs per location.

How is your food prepared?

Chick-fil-A customers expect great-tasting and high-quality food when they visit our restaurants. That’s why our salads are freshly prepared, our lemonade is made with only three ingredients, and our chicken is breaded by hand in our restaurants.

Where can I find the nutrition and ingredient information for Chick-fil-A® menu items?

To find ingredient information on specific menu items, visit the Menu section of our website , navigate to the appropriate category (i.e. Entrées), then click the individual menu item (i.e. Grilled Nuggets). On this screen you can see ingredients and top nutrition facts. 

Why does Chick-fil-A® use peanut oil?

Ever since we created the Chick-fil-A® Chicken Sandwich, we’ve been cooking our hand-breaded chicken exclusively in fully refined, heat-processed peanut oil. 

For customers who are concerned about peanut allergies, it may be helpful to know that our peanut oil is refined, bleached and deodorized, which means the proteins in our peanut oil are stripped out during the processing. Highly refined peanut oil is not required to be labelled as an allergen by Health Canada. If you are allergic to peanuts, ask your doctor whether you should avoid peanut oil. 

Do you have vegetarian or vegan menu items?

Many of our menu items can be modified for customers who choose to follow a vegetarian and vegan diet. Here are a few options we consider to be vegetarian or vegan, but we recommend you check the ingredients of each item in our menu section.

Vegetarian
Biscuit
Biscuit with egg
Biscuit with egg and cheese
Fruit cup
Hashbrowns
Side salad
Any entrée salad without chicken
Grilled Cool Wrap without chicken 
Greek Yogurt Parfait
Chick-fil-A Waffle Potato Fries™
Chocolate Chunk Cookie
Icedream™ frozen dessert
Milkshakes
Chick-fil-A® Frosted Lemonade

Vegan
Fruit cup
Hashbrowns
Side salad (without cheese)
Any entrée salad without chicken or cheese
Grilled Cool Wrap™ without chicken or cheese 
Chick-fil-A Waffle Potato Fries™

Are you sourcing your chicken from Canada?

Yes. All of our chicken is sourced in Canada.

How much of your food is sourced in Canada?

Besides our chicken, our white bread, dairy, eggs, and select produce will be sourced and produced in Canada. Our THRIVE coffee will also be roasted locally in Toronto. 

Is your chicken free-range or organic?

We’re all about chicken, so you can be sure that we’re extremely selective about the chicken we serve. Our chicken is not free-range or organic, but we do serve meat that comes from chickens that live in climate-controlled barns where they are cage-free, free to roam, and have full access to feed and water.

Are Chick-fil-A® chickens treated humanely?

Yes. Our suppliers follow strict animal welfare practices. They must comply with rigorous animal welfare requirements and Canadian standards that have been created and endorsed by the most respected industry groups and associations. 

Do you serve halal chicken?

Due to our diverse customer base, we are not able to tailor menu items that reflect all individual preferences, including religious restrictions, due to the specific and strict qualifications that must be met.

Do you serve kosher chicken?

Due to our diverse customer base, we are not able to tailor menu items that reflect all individual preferences, including religious restrictions, due to the specific and strict qualifications that must be met.

What gluten-free options are offered at Chick-fil-A® restaurants?

Chick-fil-A restaurants are not gluten-free. We recommend you check the ingredients of each item in our menu section.

How do I apply for a position at a Chick-fil-A® restaurant?

Our franchised Operators are always looking for bright, service-oriented individuals. As independent business owners, each restaurant Operator makes their own hiring decisions. Contact the restaurant where you would like to work for additional employment information. Find a Restaurant by clicking here. 

What is the minimum age for employment?

Our franchised Operators abide by provincial labour laws regarding minimum employment age. Contact the restaurant where you would like to work to learn more. Find a Restaurant by clicking here

How can I become a franchised restaurant Operator?

Finding the right people to own and operate franchised Chick-fil-A® restaurants is something we take our time doing. The Chick-fil-A® business model has proven to be successful for hundreds of franchised restaurant Operators across the United States, and now it is creating opportunities in Canada, too.

You can learn more about our franchisee selection process on our Franchise page . Chick-fil-A Canada is seeking out applicants who are looking for a full-time, “hands-on” business opportunity; have a proven track record in business leadership; have successfully managed their personal finances; are results-oriented self-starters interested in growing a business; strive to be community leaders; and are prepared to have no other active business ventures.

How can I check the status of my application to become a franchised Chick-fil-A® restaurant Operator?

Updates to the status of your application are sent electronically to the email address you provided. If you do not receive communication in your inbox please be sure to check your spam and junk mail folders.

What is the initial franchise fee for a franchised Chick-fil-A® restaurant?

Chick-fil-A Canada sets the initial franchise fee for franchised restaurant businesses at $15,000 (Canadian), which we feel is attractive compared to other franchise systems. 

What type of franchise opportunities does Chick-fil-A offer?

Chick-fil-A Canada offers qualified individuals the opportunity to operate a single Chick-fil-A® franchised restaurant. The restaurant could be located in a mall, or it could be a free-standing, or an in-line location. We do not offer multi-unit franchise opportunities to initial applicants. However, from time to time, high performing franchise Operators may be offered an additional franchised business opportunity.

How can I request a discount for a team, club, group or event?

Each Chick-fil-A restaurant is independently operated, and discount offers are determined by the individual Operator. Please feel free to reach out to your local restaurant to learn more about what is happening at the Chick-fil-A closest to you. Find your local restaurant by searching here

What is the minimum age for employment?

Our franchised Operators abide by provincial labour laws regarding minimum employment age. Contact the restaurant where you would like to work to learn more. Find a Restaurant by clicking here

What organizations does Chick-fil-A® support/donate to?

In the United States, the Chick-fil-A Foundation (the “Foundation”) was created in 2012 to have a positive influence on local communities by donating to programs that support youth, education and leadership programs nationwide in the U.S. In 2017, the Foundation donated $9.9 million (U.S.) in charitable contributions, gifts and grants. 

How do I request a donation from a Chick-fil-A® restaurant?

Because Chick-fil-A restaurants are independently operated, sponsorships and donations for local events are at the discretion of each Chick-fil-A franchised Operator. Please contact your local Chick-fil-A Operator to discuss the possibility of participation from your local Chick-fil-A restaurant. Click here to find your local Chick-fil-A restaurant.

How do I take a survey to earn a free Chick-fil-A® Chicken Sandwich or Spicy Chicken Sandwich?

Chick-fil-A customer experience survey invitations appear at the bottom of receipts provided to customers after a transaction. They are provided only at participating Chick-fil-A restaurants. Only surveys taken at the URL printed at the bottom of Chick-fil-A receipts are valid, authorized Chick-fil-A surveys. 

Survey invitations are issued on a randomized basis. Restaurants cannot control whether or not a customer receives a survey invitation. These surveys capture information about your experience and help us improve. 

If you received a survey invitation on your receipt, please go to the URL shown to take the survey within two days of your visit. After two days, your survey code will no longer be valid. This timeframe ensures our restaurant Operators receive the timeliest information and feedback.

I can't access the website to take the survey from my receipt.

We're sorry you were not able to access the survey website. Often, websites may be inaccessible due to network failure or server issues. We encourage you to try accessing the site again within two days of your visit. Also, please be certain that you are entering the website address directly into your web browser's address field, and not into a search engine. Feedback from our loyal customers is the greatest tool we have for improving your experience at our Chick-fil-A restaurants. If you are unable to access the website and take our survey, we encourage you to share your feedback with the Operator of the restaurant you visited.

I can't read my survey code on my receipt. How can I take the survey?

We apologize that you are unable to read your serial number on your printed receipt. Unfortunately, the serial number is required to participate in the survey. Feedback from our loyal customers is the greatest tool we have for improving your experience at Chick-fil-A, so if desired, we encourage you to share any suggestions directly with the Operator of the restaurant you visited.

How do I take the online survey if my code has expired?

Unfortunately, the survey must be taken within two days to ensure that our restaurant Operators receive the timeliest information. We hope you will be able to participate in another survey soon as we would greatly appreciate your response.

I took the online survey but haven’t received my offer for a free Chick-fil-A® Chicken Sandwich or Spicy Chicken Sandwich yet. Where is it?

Please verify that you completed a valid, authorized Chick-fil-A customer experience survey, which is found at the URL printed on the bottom of your receipt. Chick-fil-A survey ID codes, digital coupons or QR Codes obtained from a third party (via social media sites, an internet auction site, or other outlet) cannot be verified as valid, authorized Chick-fil-A offers. 

The digital offer for one free Chick-fil-A® Chicken Sandwich or Spicy Chicken Sandwich is sent via email to the email address provided after completing the survey. Please allow up to 24 hours to receive the email after completing the survey. If after 24 hours you have not received the email, please check your spam, social and promotions folders; verify that your inbox is not full; ensure the account you entered is not protected behind a firewall. 

If you still have not received your offer, please contact us at 1-866-232-4020.

When does my offer for a free Chick-fil-A® Chicken Sandwich or Spicy Chicken Sandwich expire?

The expiration date for your offer can be found in the email with the QR code. If you have printed your QR code but not the expiration date, a restaurant Team Member can scan and check the expiration date. If the offer has expired, unfortunately, it cannot be extended or re-added to your account.

Can I substitute my offer for a free Chick-fil-A® Chicken Sandwich or Spicy Chicken Sandwich for another menu item?

The digital offer for completing the survey is for a Chick-fil-A® Chicken Sandwich or a Spicy Chicken Sandwich only. Therefore, the offer is redeemable for only one of these sandwiches. Our system does not permit product substitutions.

I took the online survey but entered the wrong email address. How do I get my offer for a free Chick-fil-A® Chicken Sandwich or Spicy Chicken Sandwich?

The digital offer for one free Chick-fil-A® Chicken Sandwich or Spicy Chicken Sandwich is sent via email to the email address provided after completing the survey. We understand that you may have entered the wrong email address. Unfortunately, we are not able to provide a replacement QR code.

Where can I purchase Chick-fil-A® gift cards for Canada?

Chick-fil-A gift cards are issued and managed by CFA Servco, Inc., an affiliate of Chick-fil-A, Inc. Gift cards are available for purchase in any amount between $5 and $100 at most Chick-fil-A restaurant locations (find your nearest restaurant by clicking here).

Chick-fil-A gift cards are not available for purchase at retail stores in Canada at this time. If you purchased a Chick-fil-A gift card at a retail store, grocery store, or pharmacy in the U.S., it can only be used at a Chick-fil-A restaurant in the U.S.

Chick-fil-A gift cards are issued and managed by CFA Servco, Inc., an affiliate of Chick-fil-A, Inc. Gift cards are available for purchase in any amount between $5 and $100 at most Chick-fil-A restaurant locations (find your nearest restaurant by clicking here).  Chick-fil-A gift cards are country-specific and can only be used in the country they were purchased in.

Where can I use Chick-fil-A® gift cards?

Chick-fil-A gift cards are country-specific and can only be used in the country they were purchased in. This means a gift card purchased in Canada can only be used in a Canadian Chick-fil-A restaurant and a gift card purchased in the U.S. can only be used in a U.S. Chick-fil-A restaurant. 

Chick-fil-A gift cards are not accepted at most Chick-fil-A Express and licensed Chick-fil-A locations such as stadiums, airports or universities. 

Multiple gift cards can be redeemed in a single transaction, and Chick-fil-A gift cards never expire. No fees will be deducted from a gift card balance.

Unfortunately, Chick-fil-A gift cards cannot be used on online catering orders. 

How do I check my balance on Chick-fil-A® gift cards?

You may check the balance on your Chick-fil-A gift card in one of the following ways:

  • By checking your receipt. When you use a Chick-fil-A gift card to pay for a purchase, the balance will print out at the bottom of the Chick-fil-A receipt.
  • By calling 1-888-232-1864 and entering the appropriate card information. 
  • By visiting a Chick-fil-A Restaurant that accepts Chick-fil-A gift cards and having a Team Member perform a balance inquiry.
How do I use my Chick-fil-A gift card with the Chick-fil-A App?

The Chick-fil-A App is not supported in Canada at this time. If you stored funds in your U.S. Chick-fil-A App, you will not be able to redeem the funds on a Chick-fil-A purchase in Canada. 

How do I reload my Chick-fil-A® gift card?

Chick-fil-A gift cards never expire and can be reloaded if they were purchased in a Chick-fil-A restaurant. You may add money to an existing Chick-fil-A gift card at any time by visiting any Chick-fil-A restaurant that sells gift cards. 

Can I replace a damaged, lost, stolen or inactive Chick-fil-A gift card?

Download and follow the instructions on this printable Chick-fil-A Gift Card Replacement Form. For lost, stolen or inactive gift cards, you will also need the original sales receipt and/or activation receipt to determine if your gift card can be replaced. 

Are Chick-fil-A® gift cards refundable?

If requesting a refund on the same day as you bought the gift card, please visit the Chick-fil-A restaurant where you made the purchase. Refunds are up to the Restaurant Operator’s discretion. The full balance must be remaining on the gift card in order to process a refund, and the purchase receipt is required. Otherwise, please complete and submit a “Chick-fil-A Gift Card Replacement Form” which can be downloaded here. Allow up to six weeks for the form to be processed by CFA Servco.

I was given my gift card as a gift; how do I know if it is for use in Canada or the U. S.?

Please note that Canada gift cards have “Canada” printed in red in the upper left-hand corner on the back of the card. See image here of the back of a 2019 Canada gift card.